Case Study: Tennessee ABC achieves cost savings and faster license processing with Accela Alcoholic Beverage Control

Tennessee Realizes Cost Savings, Boosts Service Levels with Accela Alcoholic Beverage Control

The Tennessee Alcoholic Beverage Commission, which issues liquor licenses statewide, was hampered by a fully paper-based licensing process that required nine regional offices and about 100 staff to manage, offered little visibility into application status, and struggled to handle surges such as the 2017 spike in grocery-store wine license requests. The manual workflow created long turnaround times, heavy overtime, and operational inefficiencies.

By implementing Accela Alcoholic Beverage Control (with Accela Mobile for inspections), the agency moved applications and payments online, eliminated paper and in-person payment processing, and closed five regional offices. Processing times fell from about a month to days, renewals were handled without overtime, inspectors completed mobile inspections with immediate reporting, and the department gained better tracking, cost savings, and higher customer and employee satisfaction.

Tennessee ABC

Christopher Dowell

IT Director