Case Study: City of Palo Alto streamlines permitting and inspections with Accela

Accela cloud-based solutions keep infrastructure and staffing costs low while reducing wait time in agency offices

The City of Palo Alto needed to modernize a slow, paper-heavy permitting and inspection process that was causing long wait times, crowded offices, and frustration for residents and builders. With Accela’s cloud-based Land Management solutions, plus Accela Mobile Office and Citizen Access, the city set out to move services online and make it easier for people to apply, pay, and schedule inspections remotely.

Accela helped Palo Alto streamline development review and inspections, with inspectors using iPads in the field and the agency partnering with civic developers to launch new apps. The result was faster processing, improved customer service, and stronger citizen engagement, while also reducing the need to invest in hardware and server maintenance.

City of Palo Alto