Case Study: City of Sacramento achieves faster permitting and real-time field communication with Accela

Sacramento, California, Makes It Easier for Builders and Developers to Work with the City

The City of Sacramento faced rapid growth and rising demand from builders and citizens, but its permitting and inspection process was still paper-based, creating confusion, slow turnaround times, and poor communication between departments. Sacramento needed a common system to help staff, builders, and inspectors work more efficiently, and it chose Accela.

Accela implemented its Civic Platform to digitize Sacramento’s development services, moving the city from handwritten files to a computerized, web-based workflow with real-time field access to permit and inspection information. As a result, inspectors and supervisors could share updates instantly, builders got faster corrections and responses, and the city saved weeks on projects; Sacramento also improved its customer service ranking from last place to first in the community.

City of Sacramento

William Thomas

Director of Dev. Services, City of Sacramento