Case Study: City of Seattle achieves streamlined city operations and better citizen service with Accela

Seattle's Digital Leap Enhancing City Operations Through Integrated Technology

The City of Seattle faced the challenge of modernizing outdated, siloed permit and inspection workflows across multiple departments, starting with its rental registration program and expanding over time. With nine departments eventually involved, Seattle needed a more integrated way to manage city operations, share data, and improve service for residents.

Accela provided the Civic Platform to connect disparate systems into a single, user-friendly portal for permits, inspections, and other services. With Accela, the City of Seattle improved interdepartmental collaboration, strengthened predictive planning and data-driven decision-making, and boosted citizen satisfaction; employees also benefited from reduced administrative work and higher morale.

City of Seattle

Andy Higgins

Engineering Services Director, SD