AskNicely B2B Case Studies & Customer Successes

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AskNicely is a customer feedback software that helps businesses improve customer experience and accelerate growth using the Net Promoter Score (NPS) framework. Collecting feedback and measuring NPS isn’t hard, but making the score go up is. To win, you need your entire team focused on doing the right thing for every customer, every day. It’s a culture problem, and driving culture isn't easy. But that’s what AskNicely does better than any other customer feedback solution.

Case Studies

Showing 55 AskNicely Customer Success Stories

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Ace Sports Clinic achieves legendary patient experience and measurable business impact with AskNicely

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Ackerman Security Systems achieves 5-star customer experience and faster issue resolution with AskNicely

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ANC achieves legendary customer experience and actionable feedback insights with AskNicely

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Aptive Environmental achieves a 29-point NPS increase and real-time frontline coaching with AskNicely

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Auror achieves a 65 NPS and real-time user feedback with AskNicely

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Big Blue Bug Solutions achieves new heights with AskNicely

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Biteable achieves customer-driven product growth and higher NPS with AskNicely

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Leveraging customer feedback to drive growth and retention at Caci

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How Century Fire turned negative feedback into a $1.2 million deal

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Cinch’s approach to a competitive market Superior customer service with AskNicely

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Cockburn Aquatic and Recreation Center achieves legendary customer experience and continuous improvement with AskNicely

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Connectnow achieves real-time customer insights and increased five-star reviews with AskNicely

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CW Systems achieves legendary customer experience and business growth with AskNicely

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DebitSuccess achieves a 21.5‑point NPS lift for bottom agents and a 20.8‑point overall NPS gain with AskNicely

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Debitsuccess achieves personalized customer experience across 22 million transactions and boosts NPS with AskNicely

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How DUCA transformed its feedback strategy with AskNicely

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Duralift achieves increased referrals and customer advocacy with AskNicely

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Ellevation Education achieves legendary customer experience with AskNicely

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How Ericson Insurance Advisors Maintained an Incredible Standard of Service Delivery – All While Shifting to a Remote Workforce

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First Commonwealth achieves +70 NPS and improved member retention with AskNicely

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Fleetio achieves real-time customer insights and higher NPS with AskNicely

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Génesis boosts member experience and lifts NPS to 40 with AskNicely

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How Genesis Improves Member Experience with NPS

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How Healthie uses AskNicely to take action informed by feedback

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Houwzer achieves a $225,000 referral pipeline and a coaching-driven customer experience with AskNicely

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iClinic (medical SaaS) achieves legendary customer experience and business impact with AskNicely

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How InfraBuild is empowering strategic decisions with NiceAI

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Ivory Group achieves a company-wide culture shift and NPS of 77 with AskNicely

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Empowering Jetstar’s frontline with actionable insights

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How AskNicely brought Jiffy Lube’s customer experience management into the 21st century

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Kolide achieves actionable customer feedback and business impact with AskNicely

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Lendmark Financial Services - Customer Case Study

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MINDBODY achieves better customer experience across 40 million bookings with AskNicely

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Frontline accountability and appreciation the secret weapon driving awesome CX at Moxie

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New Zealand Home Loans achieves a 7x increase in referrals with AskNicely

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Nextail achieves legendary customer experience and referral-driven growth with AskNicely

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OnSide achieves Best-in-Class customer experience with AskNicely

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How Outreach created a customer feedback program using AskNicely

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Paul Sadler Swimland School achieves record customer retention and 70+ NPS with AskNicely

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Pioneer Cold achieves legendary customer experience and boosted NPS with AskNicely

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PlanSource achieves 35% NPS increase and transforms customer relationships with AskNicely

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How using AskNicely helped Platinum Pest see major improvements in just months

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Taking the guesswork out of the guest experience with Red Door Escape Room

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One year with AskNicely delivered big customer experience impacts for Sangoma

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Schweiger Dermatology achieves an 800% increase in online reviews with AskNicely

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How Shine Is Driving Repeat Customers and Higher Revenue Across 40+ Locations with AskNicely

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The Road to More Engaged Instructors, and Better Customer Experience

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Thankyou Payroll achieves legendary customer experience and actionable feedback with AskNicely

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The Camp TC achieves an NPS of 85 and stronger member retention with AskNicely

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The Snorkel Store achieves legendary customer experience and a 97 NPS with AskNicely

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Titus Talent Strategies turns customer feedback into business impact with AskNicely

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URComped accelerates growth and enhances customer experience with AskNicely

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Wipster achieves higher customer happiness and actionable feedback with AskNicely

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Xplornet achieves legendary customer experience and faster issue resolution with AskNicely

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How AskNicely transformed Zzish’s marketing efforts

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