Enabling 75,564 self-serving customers for greater ROI
B2B Case Studies Featuring British Gas as the Customer
Explore case studies featuring British Gas as the customer — learn how vendors and partners helped British Gas solve real business challenges.
Case Studies
Showing 43 Success Stories about Software and Services used by British Gas
British Gas achieves scalable, effective social customer care with Khoros Care
British Gas
Louisa Martin
Social Media Manager-Communities
British Gas - Customer Case Study
British Gas - Customer Case Study
British Gas - Customer Case Study
British Gas - Customer Case Study
British Gas - Customer Case Study
British Gas - Customer Case Study
British Gas - Customer Case Study
British Gas - Customer Case Study
British Gas achieves high-throughput, low-latency IoT performance with Hazelcast
British Gas - Customer Case Study
British Gas
Patrick Smith
Digital Marketing Manager
British Gas - Customer Case Study
British Gas - Customer Case Study
British Gas - Customer Case Study
British Gas - Customer Case Study
How British Gas earned more leads with clean, focused landing page design
British Gas
Malcolm Carter
Senior Optimisation Manager
British Gas - Customer Case Study
How British Gas Optimised Its Parts Supply with Google App Engine
British Gas - Customer Case Study
Improving leadership of top talent through EI
British Gas
Neil Miles
Leadership Development Manager
Better teambuilding & training at British Gas thanks to PowerVote
British Gas
Amanda Irwin
Wellbeing & Concierge Manager
British Gas achieves service excellence and a 30% increase in sales conversion with CallMiner
British Gas achieves £600K+ annual cost savings and improved service & engagement with Alvaria Workforce (Alvaria)
British Gas
Paul Milloy
National Resource Planning Manager
British Gas achieves paper-free, faster board meetings and saves hours on preparation with Diligent Boards
British Gas
Sam Weller
Finance Director
British Gas - Customer Case Study
Better teambuilding & training at British Gas thanks to PowerVote
British Gas
Amanda Irwin
Wellbeing & Concierge Manager
British Gas achieves stronger application security, faster development and cost savings with Hewlett Packard Enterprise (Fortify on Demand)
British Gas
Paul Phillips
Head of Software Assurance and Integration
British Gas achieves faster, more personalized in-home heating sales with CloudSense
British Gas
David Bowring
Head of Technology
British Gas achieves a confident, user-validated bill redesign with WhatUsersDo
British Gas achieves 85% reduction in data lag and 20% higher conversions with Pegasystems
British Gas
Jo Allen
Business Lead, Next-Generation Decisioning
British Gas - Customer Case Study
British Gas achieves 60% automated reconciliations, tighter controls and major time savings with BlackLine
British Gas
John Dickens
Head of Finance Operations
British Gas achieves over 40% increase in dials per hour and dramatically fewer no‑access visits with Alvaria
British Gas
Dave Lister
Head of Service Development
British Gas achieves a 50% increase in conversions and an 84% NPS boost with CallMiner
British Gas
Tom Fleming
Digital Performance Coach
British Gas achieves 15% PPC cost reduction and improved call attribution with Infinity Tracking
British Gas
Simone Pignatelli
Senior Digital Acquisition Manager
British Gas achieves record customer engagement and increased retention with Pegasystems
British Gas
Jo Allen
Business Lead, Next-Generation Decisioning
British Gas achieves improved application security and reduced costs with OpenText Fortify on Demand
British Gas
Paul Phillips
Head of Software Assurance and Integration
British Gas - Customer Case Study
British Gas
Julia Sherwen
Business Sponsor of the ICON Programme
British Gas - Customer Case Study
British Gas
CAROLINE OWEN
HEAD OF INTERNAL COMMUNICATIONS BRITISH GAS
British Gas achieves 30% growth and lifts NPS to 75 with Delighted
British Gas eliminates downtime and speeds order processing with OpenText B2B Managed Services
British Gas
Badal Pandya
Development Manager
British Gas - Customer Case Study
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