Case Study: British Gas achieves 60% automated reconciliations, tighter controls and major time savings with BlackLine

British Gas Benefits from Dashboard Visibility & Tightened Controls

British Gas, which serves nearly 11 million homes and 28 million customers, faced slow, error-prone financial close processes driven by spreadsheet-based reconciliations and an external outsourcer handling about 1,000 account reconciliations each month. The lack of visibility and manual re-keying made it hard to track exceptions, enforce policy and use skilled staff efficiently.

By implementing BlackLine Account Reconciliations, Transaction Matching and Task Management, British Gas automated more than 60% of reconciliations, realized an initial ROI equivalent to over 3.5 full-time employees, and tightened controls through better data quality. The BlackLine dashboard now provides instant visibility into reconciliation status and exceptions, enabling faster reporting and compliance monitoring, with plans to extend capabilities via Intercompany Hub and BlackLine Insights.

British Gas

John Dickens

Head of Finance Operations