Case Study: British Gas achieves a 49% leap in employee voice with Mind Gym UK

British Gas - Customer Case Study

British Gas faced the challenge of aligning 28,000 employees across a newly formed, decentralized organization. Weak internal communication had left staff confused and disengaged, with flatlining engagement scores. British Gas worked with Mind Gym UK and its digital/psychology-based approach to improve employee communication and give people a clearer voice in the business.

Mind Gym UK helped British Gas build a compelling narrative and a programme centered on first-line and middle managers, reducing reliance on senior leaders and improving how messages were delivered across the company. The result was a 49% leap in employee voice, helping employees better understand the company’s direction, feel proud to be part of it, and contribute more effectively to its success.

British Gas