Case Study: British Gas achieves faster, more personalized in-home heating sales with CloudSense

How British Gas uses CloudSense to power a convenient in-home customer experience

British Gas, the UK’s leading energy and home services supplier, needed to modernize its in-home sales for boilers and central heating. Field Heating Advisors struggled to show the full product range, generate quotes quickly, and access up-to-date customer information, while call center teams lacked seamless visibility — all of which limited interactive, consultative sales conversations.

British Gas implemented CloudSense CPQ and CloudSense Anywhere (a Salesforce-native Mobile CPQ) to give advisors a single, offline-capable iPad app and call center browser interface with real-time customer data. The result: faster, multi-option proposals, immediate product updates, improved advisor–customer interaction, and better visibility across channels — increasing agility in quoting and accelerating time-to-market for new products.

British Gas

David Bowring

Head of Technology