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Visit WebsiteAffirm - Customer Case Study
Affirm
Jessie Reed
Manager of the Social Care and Community Team
Delighted
Delighted is a customer experience management solution that helps businesses connect with their customers - to learn, improve, and delight. Delighted is the fastest and easiest way to gather customer feedback and put it into the hands of those who can act on it. Using Customer Satisfaction Score, Customer Effort Score, and the Net Promoter System - a single question and an open-ended comment box - Delighted helps companies align customers’ needs with business growth, monitor the voice of the customer over time, and keep customers coming back. Bose, Target, Uber and other beloved brands of all sizes trust Delighted to collect, distribute and analyze feedback to create more delightful customer experiences.
Case Studies
Showing 28 Delighted Customer Success Stories
Airbnb connects higher NPS to more referrals and rebookings
Airbnb
NPS boosts American Express shareholder value
American Express
Jim Bush
Managing Director
Bombas - Customer Case Study
Bombas
Samantha Lee
Director of Customer Insights and Strategy
Bonobos - Customer Case study
Bonobos
Evan Maridou
Senior Manager of Customer Experience
British Gas Services reports 30% growth per year
British Gas
ChowNow - Customer Case Study
ChowNow
Kristine Minter
Director of Human Resources
CommonBond - Customer Case Study
CommonBond
Craig Shayowitz
Operations Manager
Cynet - Customer Case Study
Cynet
Ido Breger
Vice President of Product
Dialogue - Customer Case Study
Dialogue
Olivia Krusel
Senior Manager of Customer Strategy
FIGS - Customer Case Study
FIGS
Michael Bair
VP of Customer Experience
Glassdoor - Customer Case study
Glassdoor
Zoe Soto
Product Manager
Happy Returns - Customer Case study
Happy Returns
Cassie Layton
Head of Marketing
Hotel Tonight - Customer Case study
Hotel Tonight
Amanda Richardson
Chief Data and Strategy Officer
HP Indigo - Customer Case Study
HP Indigo
Udi Vaks
Head of Growth
InVision - Customer Case study
InVision
Lindsey Redinger
Manager of User Research Operations
Mission Lane - Customer Case Study
Mission Lane
Shane Berry
Head of Customer Experience, CXO
Munchery - Customer Case study
Munchery
Conrad Chu
Co-Founder
Pagely - Customer Case Study
Pagely
Dave Amirault
Director of Marketing
Patch - Customer Case Study
Patch
Marc Torrence
Senior Product Manager
Rakuten - Customer Case Study
Rakuten
Serge Doubinski
Vice President of Consumer Experience
Silvercar - Customer Case study
Silvercar
Allen Darnell
Chief Technology Officer
Slack - Customer Case study
Slack
Temkin Group Research on Customer Loyalty and NPS
Temkin Group
The Hustle - Customer Case study
The Hustle
Adam Ryan
Vice President of Media
Tuft & Needle - Customer Case study
Tuft & Needle
JT Marino
Founder
Verishop - Customer Case Study
Verishop
Jules Duarte
Director of Customer Services
WayUp - Customer Case Study
WayUp
Shayla Foley
Vice President of Growth Marketing
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