Case Study: ChowNow achieves stronger employee engagement and actionable eNPS insights with Delighted

ChowNow - Customer Case Study

ChowNow, the commission-free restaurant ordering platform, needed a faster, more frequent way to gauge employee sentiment—especially after the shift to remote work during COVID-19. Long traditional engagement surveys were too time-consuming, so ChowNow turned to Delighted’s eNPS feedback to catch issues early, keep managers informed, and preserve a strong employee-centered culture.

Using Delighted’s eNPS surveys (quarterly email pulses), ChowNow automated data collection, segmented results, and built a structured detractor follow-up process including “stay interviews.” Delighted reduced administrative work and made trends easy to track; ChowNow now averages about an 85% response rate, maintains an above‑average eNPS score, and has sustained steady remote employee engagement while enabling faster, data-driven action.

ChowNow

Kristine Minter

Director of Human Resources