Case Study: British Gas eliminates downtime and speeds order processing with OpenText B2B Managed Services

British Gas Services Fix their Supply Chain with OpenText

British Gas Services, a leading UK energy and residential services provider supporting millions of homes and a nationwide network of engineers, faced an aging EDI system that was costly to maintain and at risk of outages. Slow transmission to trading partners and a slow, complex onboarding process for new suppliers threatened timely parts ordering, inventory levels, and customer repairs.

By moving to OpenText B2B Managed Services, British Gas eliminated major downtime, sped order transmission (typically within five minutes, meeting strict service tiers), and shortened order-processing times—reducing warehouse inventory. The managed service also enabled faster onboarding of domestic and international suppliers, delivered real-time audit trails and reporting, cut paper use, and lowered operational costs by decommissioning in‑house hardware and reducing daily monitoring.

British Gas

Badal Pandya

Development Manager