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4Finance
Aija Lase
Regional Debt Collection Manager
VCC Live
VCC Live provides innovative cloud-based contact center solutions that empower their clients to provide the best customer experience. With VCC Live’s software, contact centers can handle a full spectrum of incoming and outgoing services – through Phone, Email, SMS, Chat and Social Media. They are a global company doing business in more than 52 countries, providing telecom coverage in more than 150 countries, and reliable services for more than 7000 users worldwide.
Case Studies
Showing 30 VCC Live Customer Success Stories
Multi-channel sales – focusing on effectiveness
4Life Direct
Outstanding sales results with customizable contact center software
4Life Direct
Improving Customer Support Efficiency by 20% With a Remote-Friendly, GDPR-Compliant Solution
Adevinta
Mária Hajcsák
Content and Safety Team Lead
Leading microloan services in Vietnam with up to 90% agent availability
Cash24
Vu Pham
Head of Business Development
Managing customer data in a 100% secure way
Cloudagents
Mátyás Máté
Chief Technology Officer
Switching to Remote Operations with Cloud-Based Contact Center Software
CreditKasa
Yurii Grachov
Chief Operating Officer
how DHL made their contact center A LOT more efficient and productive
DHL
Krisztián Kardulecz
IMS Lead
Modern Contact Center Solutions for a Digitally Savvy Younger Generation
Diákhitel Központ Zrt
Krisztina Diák
Call Center Manager
Improving debt collection effectiveness with an automated SMS
Ferratum Group
Gigashopping - Customer Case Study
Gigashopping
Robust security and extended data retention for the banking industry
GRÁNIT Bank
Péter Fröhlich
Head of Digital Customer Service Center
Iránytű Institute: 50% More Efficient with VCC Live
Iránytű Institute
Zoltán Levente Ember
Managing Director
Flexibility and Meaningful Data with VCC Live
MVM
Bodor Péter
Digital Sales Channel Manager
Personal Client Interactions With an Analyzable Data Set
Outfittery
Damian Siegmund
Outbound Sales Team Leader
Personalized KPIs’ and a Remote Workforce
Photel
Zoltán Szeremeta
Site Manager
Maximizing Outbound Calls with a Customizable Predictive Dialer
Protocall Group
Arnold Vancsók
Call Center Manager
How leading loan company, Provident, completely modernized their contact center setup with VCC Live and benefited from a host of improvements as a result
Provident
Attila Domján
Planning and Forecasting Manager
Switching to Remote Work with VCC Live in a Number of European Countries
Studio Moderna
Bojan Lah
Telemarketing Director
Accurate KPI’s and agent development
Szallas.hu
Enikő Mezey
Operational Manager of the Hungarian Customer Service Team
How TBI Bank was able to hit new levels of contact center excellence
TBI Bank
Darya V. Kotseva
Customer Service Director
Skills-based Routing with VCC Live for Smooth Customer Interactions
Teladoc
Zoltán Magyar
Customer Service Director
Managing inbound and outbound calls efficiently with VCC Live
Telemarketing International
Tamás Nyári
Head of IT CEE
Working with UNICEF to transform call management and speed up donations
UNICEF
Fast and Secure Donations Over the Phone with VCC Live Pay
UNICEF
Mónika Nemcsek
UNICEF
Managing customer data in a 100% secure way
United Call Centers
Oleg Lazarev
IT Manager
Accelerating UPC Hungary’s collections process with over-the-phone payment
UPC Hungary
Helping UPC to better coordinate in-house and external call centers
UPC Hungary
Immediate and secure debt collection during a phone conversation
UPC Hungary
Saving 20% of Workforce With Automation For Better Contact Center Efficiency
Waberer
Anna Fekete
Head of Customer Support
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