Case Study: CreditKasa achieves seamless remote operations and increased telesales efficiency with VCC Live

Switching to Remote Operations with Cloud-Based Contact Center Software

CreditKasa, one of Ukraine’s top five microloan companies, needed a fast way to keep operations running during the COVID-19 lockdown while its existing system did not support remote work. To maintain service quality across telesales and debt collection, the company turned to VCC Live and its cloud-based contact center software.

VCC Live helped CreditKasa move to the cloud in just two days, with no downtime, enabling a smooth switch to remote operations. The company also used VCC Live’s advanced call features, including voice mail detection, which significantly improved telesales efficiency while keeping performance at office-level standards.

CreditKasa

Yurii Grachov

Chief Operating Officer