Case Study: Iránytű Institute achieves 30-50% better survey performance with VCC Live

Iránytű Institute: 50% More Efficient with VCC Live

Iránytű Institute, one of Hungary’s largest independent organizations for political, economic, and social surveys, needed better quality control, real-time oversight of agent activity, and a more effective dialing method for its call center campaigns. Working with VCC Live since 2013, the institute was looking for a solution that could improve efficiency while supporting both survey work and short OIVR campaigns.

VCC Live implemented its cloud-based platform with a predictive dialer, real-time monitoring, and customizable quality control tools. As a result, Iránytű Institute achieved 30–50% better performance in surveying respondents, gained clearer oversight into agents’ work, and saw dynamic revenue growth from call center activities.

Iránytű Institute

Zoltán Levente Ember

Managing Director