Case Study: MVM achieves real-time, data-driven customer communication with VCC Live

Flexibility and Meaningful Data with VCC Live

MVM Next Energy Trading, a major Hungarian energy provider serving millions of customers, needed a more flexible contact center platform that could integrate with its existing systems, deliver real-time data, and support real-time agent monitoring. Its previous software couldn’t provide live customer insights or accurate daily performance statistics, creating administrative overhead and slowing customer communication.

VCC Live implemented its cloud-based contact center solution for MVM Next, including easy-to-edit scripts, live dashboards, real-time reporting, and monitoring features. With VCC Live, MVM Next improved oversight and transparency for team leaders, enabled a more data-driven communication strategy across email and phone channels, supported a smooth move to remote operations, and achieved a better conversion rate while quickly adapting to GDPR-related changes.

MVM

Bodor Péter

Digital Sales Channel Manager