Case Study: 4Life Direct boosts sales effectiveness with VCC Live

Multi-channel sales – focusing on effectiveness

4Life Direct, an international insurance provider, needed to improve its European telesales operations, which were suffering from ineffective dialing, slow customer contact, and challenges in assessing agent work quality.

VCC Live implemented its Predictive Dialer with Automatic Machine Detection and Quality Management tools. This solution dramatically increased agent talk time from 20 to 38 minutes per hour, reduced connections to voicemail by 34%, and increased sales by approximately 20% by streamlining connections and enabling better agent monitoring.

4Life Direct