Case Study: UPC Hungary achieves 23% higher sales efficiency with VCC Live

Helping UPC to better coordinate in-house and external call centers

UPC Hungary, a telecommunications company, wanted to better coordinate its in-house and outsourced call center operations to support telemarketing growth. Working with VCC Live, it needed a scalable and flexible contact center solution to address challenges around access rights, data security, reporting, and call recording while handling multiple teams in the same environment.

VCC Live implemented a shared platform with role-based access, real-time statistics, call recordings, and API integration with UPC Hungary’s ERP systems. This gave UPC immediate visibility into agent and team performance, improved data flow and security, and helped drive a 23% increase in sales efficiency through telemarketing.

UPC Hungary