Case Study: Diákhitel Központ Zrt. achieves modern self-service and high customer satisfaction with VCC Live

Modern Contact Center Solutions for a Digitally Savvy Younger Generation

Diákhitel Központ Zrt, Hungary’s leading student loan company, serves a young, tech-savvy Generation Z customer base, which created pressure to modernize its contact center operations. The company was struggling with multiple inflexible systems, high maintenance fees, and slow troubleshooting times, while also needing a more flexible self-service IVR experience. VCC Live provided the cloud-based contact center solution.

VCC Live implemented a highly customizable IVR system, a quality management tool, and real-time monitoring and reporting in one platform. As a result, Diákhitel Központ Zrt can now easily update its IVR, run NPS surveys twice a year, and track operator performance and customer satisfaction more effectively. The new setup streamlined operations, eliminated manual reporting, and helped maintain high customer satisfaction levels.

Diákhitel Központ Zrt

Krisztina Diák

Call Center Manager