Case Study: Cloudagents achieves secure international payments with VCC Live VCC Pay

Managing customer data in a 100% secure way

Cloudagents, a provider of multilingual call center services, faced significant security challenges due to its innovative model relying on a home-based remote workforce. They needed a technology solution, from vendor VCC Live, to ensure the 100% secure handling of sensitive customer data and to provide a secure payment option for international clients over the phone.

VCC Live implemented its VCC Pay solution, a PCI DSS-compliant system that securely processes payments by excluding agents from all sensitive transaction details. They also integrated with the Worldpay payment gateway to facilitate international payments. The result for Cloudagents was the ability to handle customer data and process payments over the phone in a completely secure manner across 146 countries, successfully proving their security compliance to their prestigious multinational clients.

Cloudagents

Mátyás Máté

Chief Technology Officer