Case Study: Studio Moderna achieves remote work readiness and 20% higher Active Talk Time with VCC Live

Switching to Remote Work with VCC Live in a Number of European Countries

Studio Moderna, a leading multichannel retailer in Central and Eastern Europe, needed a way to unify telesales operations across multiple countries while moving away from on-premise systems that did not support remote work. During the COVID-19 pandemic, this became critical for maintaining business continuity across its 150+ seats in markets including Hungary, Czech Republic, Bosnia-Herzegovina, Slovakia, and Bulgaria. VCC Live provided the cloud-based contact center platform and telecommunication services needed to support this transition.

VCC Live helped Studio Moderna migrate to the cloud in just a few days, enabling agents to work remotely without downtime and giving the company a flexible setup for multiple European branches. The solution also included a predictive dialer, which increased outbound campaign efficiency and raised Active Talk Time. As a result, Studio Moderna achieved an instant switch to remote operations and a 20% increase in Active Talk Time, with improved employee satisfaction and continued business performance.

Studio Moderna

Bojan Lah

Telemarketing Director