Case Study: UNICEF achieves faster, secure phone donations with VCC Live

Fast and Secure Donations Over the Phone with VCC Live Pay

UNICEF Hungary, part of UNICEF, needed a better way to manage inbound donation calls, especially during peak moments after TV ads, but had no contact center software in place. The organization also wanted a faster and more secure process for taking donations over the phone, which led them to VCC Live and its cloud contact center tools.

VCC Live implemented an IVR menu, callback option, voice recording, scripted agent workflows, automated follow-up emails, and VCC Live Pay for secure phone payments. As a result, UNICEF Hungary improved call handling during high-volume periods, sped up fundraising, and has processed hundreds of successful recurring donations over the phone.

UNICEF

Mónika Nemcsek

UNICEF