Case Study: DHL achieves greater efficiency and real-time visibility with VCC Live

how DHL made their contact center A LOT more efficient and productive

DHL, the global logistics company, was struggling with an outdated on-premise contact center system that lacked real-time statistics, produced inaccurate reports, prevented agents from working from home, and made scaling costly and difficult. To address these challenges, DHL turned to VCC Live and its cloud-based call and contact center solution.

With VCC Live’s cloud platform, DHL gained anytime-anywhere access for agents, scalable operations, and real-time reporting tools to monitor performance and user activity. The move reduced maintenance costs, increased agent productivity, and delivered 100% accurate real-time statistics, while also improving support for remote work and resource allocation.

DHL

Krisztián Kardulecz

IMS Lead