Case Study: GRÁNIT Bank achieves secure long-term data retention with VCC Live

Robust security and extended data retention for the banking industry

GRÁNIT Bank, a fast-growing financial services provider in Budapest, needed a secure contact center solution to support high-volume inbound and outbound customer service, sales campaigns, and strict banking-sector data retention requirements. The bank had to ensure sensitive call data could be securely stored, backtracked for fraud checks, and made available to authorities for up to 10 years, so it turned to VCC Live.

VCC Live implemented its contact center software with API-based data archiving, enabling GRÁNIT Bank to record, store, download, and retrieve call recordings securely and efficiently. The solution also included customizable KPI dashboards plus power and predictive dialers for outbound campaigns, helping improve performance tracking and telesales; GRÁNIT Bank reported access to call data in less than a minute and said VCC Live is the best software in the country for its needs.

GRÁNIT Bank

Péter Fröhlich

Head of Digital Customer Service Center