Case Study: United Call Centers achieves 100% secure customer data handling with VCC Live Pay

Managing customer data in a 100% secure way

United Call Centers is a global multilingual call center provider that supports clients with a hybrid model of home-based remote agents and physical contact center operations. As its remote workforce grew, the company needed a way to protect sensitive customer data and offer secure payment options over the phone, especially for international clients with strict security expectations. VCC Live was brought in to help address these data security and payment challenges.

VCC Live implemented VCC Pay, integrated with Worldpay, to enable 100% secure phone payments without exposing card details to agents. The solution is PCI DSS-compliant and now supports payments in 146 countries and more than 126 currencies, helping United Call Centers deliver secure customer service, telesales, and technical support for major multinational clients. As a result, VCC Live helped United Call Centers strengthen compliance, improve data protection, and expand secure payment capabilities globally.

United Call Centers

Oleg Lazarev

IT Manager