Case Study: Cash24 achieves 90% agent availability with VCC Live

Leading microloan services in Vietnam with up to 90% agent availability

Cash24, a leading microloan provider in Vietnam, needed a contact center solution that was easy to set up, simple for agents to use, and backed by transparent pricing. After struggling to find cloud contact center tools with complicated setups, unclear costs, and limited CRM integration, the company turned to VCC Live to support its inbound and outbound call operations.

VCC Live provided Cash24 with a cloud-based multichannel contact center platform, including features like predictive dialer and automatic call distribution, along with hands-on support from its Key Account Management team. As a result, Cash24 achieved clearer financial planning, improved customer service, and 90% agent availability, while also gaining better control over blended calls and maintaining operations smoothly during mobility restrictions.

Cash24

Vu Pham

Head of Business Development