Case Study: 4Finance boosts contact center efficiency with VCC Live

Boosting contact center efficiency with a single, all-in-one cloud-based solution

4Finance, one of Europe’s largest digital consumer lending groups, needed a single SaaS contact center platform to replace fragmented local PBX systems and resolve integration, data management, and operational efficiency issues across its multi-country debt collection operations. To support its teams in Latvia, Argentina, Spain, and the Czech Republic, the company turned to VCC Live.

VCC Live implemented its all-in-one cloud-based contact center solution with automatic machine detection, a predictive dialer, and real-time reporting. The results included 30% fewer machine-answered calls reaching agents, increased active talk time, better management of peak periods, and improved overall efficiency.

4Finance

Aija Lase

Regional Debt Collection Manager