Case Study: Gigashopping boosts sales with VCC Live

Gigashopping - Customer Case Study

Gigashopping, a Portugal-based TV sales company operating in Portugal and Brazil, faced growing call volumes after TV ad broadcasts, an outdated order-tracking process, and unclear telecommunications costs across two countries. The company turned to VCC Live for a cloud-based contact center and telecommunications solution to help manage inbound sales calls, callbacks, and operator activity more efficiently.

VCC Live implemented a unified telecom system for both countries, a web-based order registration platform similar to an online shop, and a personalized predictive dialler for missed-call callbacks. As a result, Gigashopping achieved an 83% increase in sales from callbacks, a more balanced workload across its 47 agents, and transparent, plannable telecom costs.

Gigashopping