Haptik B2B Case Studies & Customer Successes

Haptik is one of the world’s largest Conversational AI companies, having reached over 100 million devices, and processed over 2 billion conversations till date. The company’s intelligent virtual assistant solutions enable Fortune 500 brands globally to enhance customer experience, while saving costs and increasing sales. Haptik has been the recipient of several industry accolades, including the Frost & Sullivan Award for Conversational AI Company of the Year 2018, and recognition as one of the Top 25 AI Companies in the World 2018 by AI Time Journal. Haptik’s leading clients and partners include Samsung, Oyo Rooms, KFC, Coca-Cola, Tata Group, Club Mahindra, Zurich Insurance among others.

BankBazaar (bankbazaar.com) achieves 28% conversion and 96% automation with Haptik's The Finance Shop chatbot

bankbazaar.com

Ashwin CT

Sr. Manager Digital Marketing

Blue Dart achieves 2.5x ROI and improved delivery accuracy with Haptik's WhatsApp chatbot

Blue Dart

Elton DSouza

GM - Customer Digital Solutions

Cars24 Drives 33% of Sales with Haptik's WhatsApp Chatbot

Cars24

Hitesh Sharma

Senior Manager

CASHe achieves instant credit disbursal on WhatsApp with Haptik

CASHe

Prateek Singh Kushwah

Product Manager

CEAT Generates Quality Leads with Haptik's WhatsApp Chatbot

CEAT

Mahesh Soni

Sr Lead Digital Channel Experience

Online insurance broker Coverfox achieves 16.79% conversion and millennial engagement with Haptik's conversational quiz

Coverfox

Aniket Thakkar

Vice President of Marketing

Dr. Lal PathLabs achieves 24/7 scalable customer support and 97% positive feedback with Haptik

Dr. Lal PathLabs

Sandeep Singh

Head Digital

Dream11 achieves 30x customer support scale and 10x ROI with Haptik

Dream11

Harsh Jain

Chief Executive Officer and Co-Founder

Equinox Hotels boosts leads and guest support with Haptik

Equinox Hotels

Katie Tardif

Brand Director

Eureka Forbes enhances customer support on WhatsApp with Haptik

Eureka Forbes

Chetana Kotian

Project Manager

Fashion Factory boosts customer engagement and sales with Haptik's WhatsApp chatbot and Click-to-WhatsApp ads

Fashion Factory

Vinay Kamat

Marketing Head

Future Pay achieves a 21% boost in weekly retention with Haptik

Future Pay

Rohitashwa Bhotica

General Manager

Godrej achieves 27,000+ engagements and 880 leads for Advantis with Haptik Smart Ads

Godrej

Harshada Joshi

Sr. Manager Marketing

Grofers achieves 75% customer support automation in under 48 hours with Haptik

Grofers

Suneet Gupta

Vice President of Customer Experience

Hathway improves customer retention and response times with Haptik’s AI chatbot

Hathway

Anil Jhamb

Chief Customer Service Officer

HDFC Life achieves 8.03% click-through rate with Haptik's Smart Ads chatbot

HDFC Life

Pankaj Gupta

Executive Vice President - Strategic Alliances, Bancassurance & Marketing

HealthKart Achieves 80% Query Automation with Haptik's Chatbot

HealthKart

Ashish Gayakwar

Senior Product Manager

Hero Electric boosts lead generation and customer support with Haptik WhatsApp chatbot

Hero Electric

Manish Rohilla

Deputy Manager, Marketing

IIFL Enhances Customer Experience and Reduces Costs with Haptik’s Omnichannel Solution

IIFL

Dharmender Narang

EVP & Chief Customer Experience Officer

Jio boosts customer satisfaction and retention with Haptik

Jio

Jio streamlines partner onboarding and support with Haptik’s WhatsApp chatbot

Jio

Jio Fiber achieves faster customer support and cost savings with Haptik's WhatsApp chatbot

Jio Fiber

Jio Health Hub grows users and registrations with Haptik's WhatsApp chatbot

Jio Health Hub

JioMart achieves end-to-end WhatsApp shopping with Haptik

JioMart

Isha Ambani

Director of Reliance Retail

Junglee Games boosts customer satisfaction with Haptik

Junglee Games

Mihir Samir Verma

Senior Manager - Strategy and Customer Experience

Kissht (Ring) improves first response time and 24/7 customer support with Haptik

Kissht

Roshni Singh

Product Manager

Kotak Life Insurance boosts lead generation with Haptik's WhatsApp Flows

Kotak Life Insurance

Prasad Pimple

Executive Vice President & Head of Digital Business Unit

Kotak Life Insurance simplifies policy purchase on WhatsApp with Haptik

Kotak Life Insurance

Kirti Patil

Sr. EVP, IT & CTO

Latercase improves product discovery and self-serve support with Haptik

Latercase

Nick

Customer Experience Manager

Linden Lab improves user support and UX with Haptik

Linden Lab

Dottie Linden

Support Operations Supervisor

Max Life Insurance achieves higher ROI and multilingual engagement with Haptik’s WhatsApp Flows

Max Life Insurance

Mukul Jain

Chief Technology Officer

Mondelez India achieves 56% above target and 12.9% conversion with Haptik

Mondelez India

Abhishek Ahluwalia

Business Head eCommerce

Mumbai Indians boosts fan engagement with Haptik

Mumbai Indians

National eGovernance Division fights COVID-19 misinformation with Haptik's WhatsApp chatbot

National eGovernance Division

Abhishek Singh

President & CEO

Netmeds achieves 99% faster first-response time with Haptik

Netmeds

Bruce Schwack

Chief Communications Officer

OYO Hotels & Homes achieves 15% reduction in call centre traffic and scales WhatsApp support with Haptik

OYO Hotels & Homes

Varitant Goyal

Product Manager

Pepperfry improves customer support and CSAT with Haptik

Pepperfry

Ketan Kahandal

Assistant Manager

PVR INOX enhances movie discovery and booking with Haptik’s AI-powered WhatsApp chatbot

PVR INOX

Sanjeev Kumar Bijli

Executive Director

StarHub Achieves Omnichannel Support and NPS Improvement with Haptik

StarHub

Chris Lipman

Chief Customer Officer

Tally achieves 24/7 personalized sales engagement with Haptik

Tally

Kapil Thukral

Digital Marketing Head

Tata CLiQ boosts cart additions with Haptik's AI Shopping Assistant

Tata CLiQ

Ankita Singh

Product Manager

Tata Mutual Fund Achieves 58% Engagement Growth with Haptik

Tata Mutual Fund

MVS Murthy

Head – Marketing & Digital

The Times of India achieves 65% higher retention with Haptik's Personal Assistant

The Times of India

Zafar Sawant

Product Lead, Mobile Apps

Tira Achieves 97% Query Resolution with Haptik’s Gen AI Sales Assistant

Tira

Heena Chhapru

Head of Customer Service

Travelxp achieves 30% higher retention with Haptik AI-powered engagement

Travelxp

Tanay Chothani

Chief Executive Officer

Upstox boosts trades and customer engagement with Haptik's WhatsApp chatbot

UpStox

Shrini Viswanath

Co-Founder

Varun Beverages streamlines dealer support with Haptik on WhatsApp

Varun Beverages Limited

Siddharth Vaish

GM - Business Applications

Zoop Improves Train Food Ordering and Delivery with Haptik's WhatsApp Chatbot

Zoop

Puneet Sharma

Founder

Zoop achieves 4.5x ROI with Haptik's WhatsApp Commerce Solution

Zoop

Puneet Sharma

Founder

Zurich International improves efficiency and customer experience with Haptik

Zurich International

Mark Cady

Head of Operations

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