Haptik B2B Case Studies & Customer Successes

Haptik is one of the world’s largest Conversational AI companies, having reached over 100 million devices, and processed over 2 billion conversations till date. The company’s intelligent virtual assistant solutions enable Fortune 500 brands globally to enhance customer experience, while saving costs and increasing sales. Haptik has been the recipient of several industry accolades, including the Frost & Sullivan Award for Conversational AI Company of the Year 2018, and recognition as one of the Top 25 AI Companies in the World 2018 by AI Time Journal. Haptik’s leading clients and partners include Samsung, Oyo Rooms, KFC, Coca-Cola, Tata Group, Club Mahindra, Zurich Insurance among others.

BankBazaar (bankbazaar.com) achieves 28% conversion and 96% automation with Haptik's The Finance Shop chatbot

bankbazaar.com

Ashwin CT

Sr. Manager Digital Marketing

How Blue Dart Streamlined Shipment Delivery with WhatsApp Chatbot to Achieve 2.5x ROI

Blue Dart

Elton DSouza

GM - Customer Digital Solutions

How Cars24 is driving 33% of sales via WhatsApp

Cars24

Hitesh Sharma

Senior Manager

How India’s Leading Digital Lending App Enabled Instant Credit Disbursal on WhatsApp

CASHe

Prateek Singh Kushwah

Product Manager

How CEAT tailored a ‘Frictionless’ Customer Experience using AI

CEAT

Mahesh Soni

Sr Lead Digital Channel Experience

Online insurance broker Coverfox achieves 16.79% conversion and millennial engagement with Haptik's conversational quiz

Coverfox

Aniket Thakkar

Vice President of Marketing

Dr. Lal PathLabs achieves 24/7 scalable customer support and 97% positive feedback with Haptik

Dr. Lal PathLabs

Sandeep Singh

Head Digital

Dream11 achieves 30x customer support scale and 10x ROI with Haptik

Dream11

Harsh Jain

Chief Executive Officer and Co-Founder

Equinox Saw a Huge Spike in Leads with Haptik

Equinox Hotels

Katie Tardif

Brand Director

How India’s leading Water Purifying Company offers instant support via WhatsApp

Eureka Forbes

Chetana Kotian

Project Manager

How Fashion Factory Scaled Customer Engagement with Ads That Click to WhatsApp

Fashion Factory

Vinay Kamat

Marketing Head

Future Pay achieves a 21% boost in weekly retention with Haptik

Future Pay

Rohitashwa Bhotica

General Manager

Godrej achieves 27,000+ engagements and 880 leads for Advantis with Haptik Smart Ads

Godrej

Harshada Joshi

Sr. Manager Marketing

Grofers achieves 75% customer support automation in under 48 hours with Haptik

Grofers

Suneet Gupta

Vice President of Customer Experience

Hathway enhances First Resolution Time by 60x using Haptik's AI Chatbot

Hathway

Anil Jhamb

Chief Customer Service Officer

HDFC Life achieves 8.03% click-through rate with Haptik's Smart Ads chatbot

HDFC Life

Pankaj Gupta

Executive Vice President - Strategic Alliances, Bancassurance & Marketing

HealthKart Delivers Fitness On-demand Using Conversational AI

HealthKart

Ashish Gayakwar

Senior Product Manager

Hero Electric Ups Its Lead Generation Game with WhatsApp

Hero Electric

Manish Rohilla

Deputy Manager, Marketing

How Haptik Helped IIFL Reduce its Operational Cost and Improve Customer Experience

IIFL

Dharmender Narang

EVP & Chief Customer Experience Officer

How Haptik enabled customer support automation for the World's 3rd largest Telecom

Jio

Jio Redefines Partner Experience on WhatsApp Bot at Scale

Jio

How Reliance Jio Fiber Amplified Support using WhatsApp

Jio Fiber

Scaling Up User Engagement with a Multilingual WhatsApp Assistant

Jio Health Hub

How JioMart Handles 40% of Customer Support on WhatsApp

JioMart

Isha Ambani

Director of Reliance Retail

How Junglee Games’ App Enhanced Higher Customer Satisfaction

Junglee Games

Mihir Samir Verma

Senior Manager - Strategy and Customer Experience

How India's Fastest Credit Lending App Elevated CX using Haptik

Kissht

Roshni Singh

Product Manager

How Kotak Life Used WhatsApp Flows to Scale Lead Generation by 400%

Kotak Life Insurance

Prasad Pimple

Executive Vice President & Head of Digital Business Unit

Leading Insurance Provider increases user engagement by 500%

Kotak Life Insurance

Kirti Patil

Sr. EVP, IT & CTO

How Latercase Enhanced Product Discovery & Self-Serve Support

Latercase

Nick

Customer Experience Manager

How Linden Lab Improved User Experience with Haptik

Linden Lab

Dottie Linden

Support Operations Supervisor

Max Life Insurance Unlocking Deeper Engagement and Higher ROI with WhatsApp Flows

Max Life Insurance

Mukul Jain

Chief Technology Officer

Mondelez India achieves 56% above target and 12.9% conversion with Haptik

Mondelez India

Abhishek Ahluwalia

Business Head eCommerce

How Mumbai Indians Changed the Game for Cricket Fans

Mumbai Indians

How Haptik built the World's Largest WhatsApp Chatbot

National eGovernance Division

Abhishek Singh

President & CEO

How Netmeds improved FRT by 99% using Haptik

Netmeds

Bruce Schwack

Chief Communications Officer

OYO Hotels & Homes achieves 15% reduction in call centre traffic and scales WhatsApp support with Haptik

OYO Hotels & Homes

Varitant Goyal

Product Manager

Pepperfry amplifies Customer Experience using Pep, an AI-powered chatbot

Pepperfry

Ketan Kahandal

Assistant Manager

How PVR INOX Elevated the Cinema Experience with Industry-First GenAI Conversational Commerce Solution

PVR INOX

Sanjeev Kumar Bijli

Executive Director

How StarHub Powered Omnichannel Support with Haptik

StarHub

Chris Lipman

Chief Customer Officer

How Tally implemented a 24/7 Sales Assistant using Haptik

Tally

Kapil Thukral

Digital Marketing Head

Increasing Add-to-Carts with an AI- Shopping Assistant

Tata CLiQ

Ankita Singh

Product Manager

How Haptik Helped Tata Mutual Fund Achieve 58% Growth in Engagement

Tata Mutual Fund

MVS Murthy

Head – Marketing & Digital

The Times of India achieves 65% higher retention with Haptik's Personal Assistant

The Times of India

Zafar Sawant

Product Lead, Mobile Apps

How Beauty Brand Tira Powers Conversational Buying Guidance with Gen AI

Tira

Heena Chhapru

Head of Customer Service

How Travelxp Achieved 30% Higher Retention with AI-Powered Engagement

Travelxp

Tanay Chothani

Chief Executive Officer

Making Online Investments easier with a WhatsApp Chatbot

UpStox

Shrini Viswanath

Co-Founder

How PepsiCo’s Largest Global Franchisee Streamlined Dealer Support with WhatsApp

Varun Beverages Limited

Siddharth Vaish

GM - Business Applications

Zoop Enables Train Passengers to Order Food on WhatsApp

Zoop

Puneet Sharma

Founder

Zoop Reignites Jio Haptik Collaboration to Streamline Online Food Ordering for 4.5x ROI

Zoop

Puneet Sharma

Founder

Elevated Customer Support for the World’s Leading Insurance Company using AI

Zurich International

Mark Cady

Head of Operations

No matching case studies

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