Case Study: Travelxp achieves 30% higher retention with Haptik AI-powered engagement

How Travelxp Achieved 30% Higher Retention with AI-Powered Engagement

Travelxp, a global travel and infotainment brand, wanted to move travelers more smoothly from inspiration to booking but was held back by manual support workflows, high dependence on human agents, and generic recommendations that hurt engagement and conversions. To improve the customer journey, Travelxp partnered with Haptik and used its conversational AI capabilities across web, WhatsApp, and Instagram.

Haptik helped Travelxp deploy AI chatbots for use cases including All About Stays on Instagram, WhatsApp web check-ins, and a personalized web chatbot for holiday packages. The solution automated 82% of interactions, improved conversions by 15% for hotel and flight bookings, and increased retention by 30% for All About Stays, while also resolving 63% of traveler queries independently on the web.

Travelxp

Tanay Chothani

Chief Executive Officer