Case Study: Junglee Games boosts customer satisfaction with Haptik

How Junglee Games’ App Enhanced Higher Customer Satisfaction

Junglee Games, a leading skill gaming company with over 50 million users, faced a surge in support queries during the lockdown as new and repeat players flooded the app. This led to delayed resolutions, broken customer experiences, and increased churn, prompting the company to seek help from Haptik.

Haptik built an AI-powered chatbot for Junglee Games’ app, with support also available via WhatsApp, to handle repetitive queries, reduce wait times, and provide 24/7 customer engagement. The solution delivered a 76% automation rate, saved 60% of man-hours, engaged over 1 million users, and helped improve customer satisfaction while reducing churn.

Junglee Games

Mihir Samir Verma

Senior Manager - Strategy and Customer Experience