Forsta B2B Case Studies & Customer Successes

Forsta says that, Behind every customer data point is a person. Behind every business decision is a person. And because every person is unique the first customer they figure out is you. Forsta is the new frontier of customer experience and research technology — a technology company with a difference. The difference is that they collaborate. They listen, they design the solution together. They adapt their market leading experience and research technology to their clients' needs, not the other way around. They exist to inform and inspire the decision makers.

The AA (Automobile Association) achieves a modernised CX program and richer NPS insights with Forsta

AA

Darran Taylor

Head of Customer Experience

AcuPOLL achieves faster, more intuitive consumer insights with Forsta

AcuPOLL

Jeff Goldstein

President

AIG achieves cost savings, improved business processes and new growth opportunities with Forsta's enterprise feedback management solution

AIG

Candy Michael

VP of Customer Feedback

Amadeus achieves exceptional customer experience and 76.4 NPS with Forsta Plus (Forsta)

Amadeus

Erin Jacobsen

VP, Customer Support

B2B International joins up data sources with Forsta to improve B2B research insights

B2B International

Matthew Powell

Director

BAE Systems improves new starter onboarding and manager training with Forsta

BAE Systems

Mike Kessler

Chief Learning Officer

Bernstein Research Group achieves seamless, secure remote observation of in‑person focus groups with Forsta Vision (Forsta)

Bernstein Research Group

Betsy Bernstein

Founder

Giving Best Buy the instant insights to keep customers safe during the pandemic

Best Buy

Jaclyn von Oven

Director of Customer Experience Measurement and Insights

How our software helped market research and consulting company Blauw Research meet its own expectations and get their clientele to the next level

Blauw Research

Martin Van De Broek

Research Consultant

BMG Research achieves 24-hour reporting turnaround and 3x productivity with Forsta Visualizations (Forsta)

BMG Research

Simon Wood

Head of Research

Bright Marketing Research achieves 20% shorter surveys, 30% fewer drop-outs and 50% reduced scripting hours with Forsta Surveys

Bright Marketing Research

Andrian Georgiev

VP Business Operations

Bupa Global boosts NPS and reduces renewal lapses with Forsta

Bupa Global

James Elliott

Head of Operational Support

Finding the feedback process to make great service even better

Carlson Wagonlit Travel

King Wah Leong

Sr. Director, Quality & Customer Experience, Traveler & Transaction Services

Claire’s achieves 1M+ online piercing appointments and increased revenue with Forsta (Rio SEO)

Claire’s

Cognita achieves 30% parent satisfaction boost and real-time CX insights with Forsta

Cognita

Stephan Hogenbirk

Global Head of Strategic Insights

Comscore achieves faster data delivery with Forsta

ComScore

CSBA boosts client satisfaction with Forsta

CSBA

Paul van Veenendaal

Managing Director

Culturati boosts survey completion rates with Forsta

Culturati

Patrick Elms

V.P. of Research and Analytics

DHL Global Freight Forwarding achieves a unified Voice of Customer and real-time actionable insights with Forsta Visualizations

DHL

Jeremy Strang

Global Senior Manager Customer Intelligence

eBay achieves deeper human-centered customer insights and increased conversions with Forsta's Surveys & InterVu

eBay

Sam Harami

Director of Global Customer Loyalty

Engine improves pharmacy experience and saves on deployment costs with Forsta

Engine

Christian Super

Vice President, Technology Solutions

Fifth Dimension achieves qualitative depth at quantitative scale with Forsta

Fifth-Dimension

Lyndall Spooner

Chief Executive Officer

Sports apparel titan defines gold standard for global brand tracking

Global Sports Apparel Giant

GlobeScan achieves 40% faster report production with Forsta Visualizations

GlobeScan

Terri Newman

Director, Graphics and Technical Training

How Forsta helped Greenbook to execute complex survey of market research professionals

GreenBook

Nelson Whipple

GRIT Research Director

Heathrow achieves faster customer insight and automated reporting with Forsta Discovery

Heathrow

George Efkolides

Head of Passenger Experience Airport Insights

Irwin Broh Research achieves faster, more strategic customer feedback reporting with Forsta

Irwin Broh Research

Robert J. Rowe

Executive Vice President

Kantar Media cuts dashboard build time with Forsta

Kantar Media

Jayne Krahn

VP Product Research Operations

KS&R achieves faster, more engaging custom research and saves up to 4 days per project with Forsta

KS&R

Chris Reimann

VP and Principal

Lieberman Research Worldwide cuts delivery time by 30% with Forsta

Lieberman Research Worldwide

Scott Luck

Consumer Research Expert

M/A/R/C Research cuts dashboard production time with Forsta

M/A/R/C Research

Randall Wahl

President

Netpop achieves deeper developer insights and faster delivery with Forsta

Netpop

Cate Riegner

Co-Founder and Vice President

How Nuuday transformed CX using Forsta’s unified insights platform

Nuuday

Anders Wrang

Head of CX Analytics

PennyMac achieves deeper customer insights and closed-loop CX with Forsta

PennyMac

Terry DuVarney

Senior Vice President, Loan Administration

Philadelphia Insurance Companies achieves 95% customer satisfaction with Forsta Voice of the Customer

Philadelphia Insurance Companies

Seth Hall

Senior Vice President of Customer Service

How Ray White boosted CX engagement

Ray White

Jason Alford

National Technology Manager

RBUP improves youth mental health support with Forsta

RBUP

Ole-Martin Vangen

Developer and Senior Consultant in Research Support

Tapping into text analytics for stand-out customer experience

RS Components

Greg Christopher

Performance Insight Manager

Evolving RS Group’s VoC program with Forsta

RS Components

Lisa Tarry-Sellers

Head of Group VoC Programs

Siemens Corporation boosts NPS with Forsta

Siemens Corporation

Jay Martin

Strategic Business Planner

Slover Linett - Customer Case Study

Slover Linett

Jen Benoit-Bryan

Vice President and Co-Director of Research

The FA achieves faster, richer fan insights with Forsta

The FA

Phil Roughsedge

Insight Manager

Understanding today’s families – and how to market to them

The Family Room

George Carey

Founder and CEO

Transport Focus achieves a unified public-facing transport data hub and faster insights with Forsta Visualizations

Transport Focus

Robert Pain

Senior Insight Advisor

Trifecta Research eliminates spreadsheet overload and streamlines client reporting with Forsta Visualizations

Trifecta Research

Angel Roberts

VP of Finance and Administration

Unruly achieves video engagement scale and cost efficiency with Forsta

Unruly

Claire Robert

Product Manager

Virgin Money boosts customer experience and profit with Forsta

Virgin Money

Michael Harris

Head of Customer Research

eir Large Business achieves 24-point NPS increase with Forsta and W5

W5

Liz Hickey

W5

Plugging the holes with B2B International in Wolseley’s customer journey

Wolseley UK

Gary Hitchens

Customer Service Director

Wyndham Destinations boosts guest satisfaction with Forsta

Wyndham Destinations

Bayley Clark

Senior Director, Customer Deliver

Yonder Data Solutions delivers 40 tailored dashboards with Forsta

Yonder Data Solutions

Patrick Diamond

Managing Director

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