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Visit WebsiteThe AA goes the extra mile for their customers
AA
Darran Taylor
Head of Customer Experience
Forsta
Forsta says that, Behind every customer data point is a person. Behind every business decision is a person. And because every person is unique the first customer they figure out is you. Forsta is the new frontier of customer experience and research technology — a technology company with a difference. The difference is that they collaborate. They listen, they design the solution together. They adapt their market leading experience and research technology to their clients' needs, not the other way around. They exist to inform and inspire the decision makers.
Case Studies
Showing 49 Forsta Customer Success Stories
How Forsta is helping research company AcuPOLL keep challenging the status quo
AcuPOLL
Jeff Goldstein
President
Customer feedback drives cost savings, improved business processes, and new opportunities for AIG
AIG
Candy Michael
VP of Customer Feedback
Giving hospitality pros a penthouse view of their customer service
Amadeus
Erin Jacobsen
VP, Customer Support
How our software helped market research firm B2B International bring data from a range of sources together in one project base
B2B International
Matthew Powell
Director
When security and aerospace company BAE Systems wanted to better understand their new starters’ experiences, we were on hand to help
BAE Systems
Mike Kessler
Chief Learning Officer
Bernstein Research Group brings human connections to life with digital tech
Bernstein Research Group
Betsy Bernstein
Founder
Giving Best Buy the instant insights to keep customers safe during the pandemic
Best Buy
Jaclyn von Oven
Director of Customer Experience Measurement and Insights
How our software helped market research and consulting company Blauw Research meet its own expectations and get their clientele to the next level
Blauw Research
Martin Van De Broek
Research Consultant
Less time crunching, more time for consulting
BMG Research
Simon Wood
Head of Research
How Forsta technology led to shorter surveys with fewer errors in a single-page format
Bright Marketing Research
Andrian Georgiev
VP Business Operations
How our software helped healthcare insurance specialist Bupa Global meet its ambitions and the needs of its customers worldwide
Bupa Global
James Elliott
Head of Operational Support
Finding the feedback process to make great service even better
Carlson Wagonlit Travel
King Wah Leong
Sr. Director, Quality & Customer Experience, Traveler & Transaction Services
Global jewelry and accessories retailer ramps up online appointment revenue with optimized listings and landing pages
Claire’s
How Forsta helps global education group Cognita learn from the voices that matter to its multiple schools
Cognita
Stephan Hogenbirk
Global Head of Strategic Insights
Audience and advertising measurement firm Comscore needed our help to save time – without sacrificing on data quality
ComScore
CSBA - Customer Case Study
CSBA
Paul van Veenendaal
Managing Director
Market research firm Culturati needed to keep their mobile-using survey participants engaged – in English and Spanish
Culturati
Patrick Elms
V.P. of Research and Analytics
How Forsta Visualizations connects hundreds of team members in dozens of countries
DHL
Jeremy Strang
Global Senior Manager Customer Intelligence
Giving eBay the human touch to compete with Amazon
eBay
Sam Harami
Director of Global Customer Loyalty
How our software helped market research firm Engine maximize business value and customer experience for its Fortune 100 client
Engine
Christian Super
Vice President, Technology Solutions
How Forsta technology delivered qualitative depth at a quantitative scale with hundreds of business leaders
Fifth-Dimension
Lyndall Spooner
Chief Executive Officer
Sports apparel titan defines gold standard for global brand tracking
Global Sports Apparel Giant
How our software helped global insights and advisory consultancy GlobeScan deliver their knowledge faster than ever
GlobeScan
Terri Newman
Director, Graphics and Technical Training
How Forsta helped Greenbook to execute complex survey of market research professionals
GreenBook
Nelson Whipple
GRIT Research Director
Putting Heathrow on a flight path to discovery
Heathrow
George Efkolides
Head of Passenger Experience Airport Insights
How our software helped marketing research and business consulting firm Irwin Broh Research (IBR) outrace the recession and the competition
Irwin Broh Research
Robert J. Rowe
Executive Vice President
Helping Kantar Media cut through the noise
Kantar Media
Jayne Krahn
VP Product Research Operations
How we helped market research firm KS&R balance keeping their tailor-made approach to research with saving their people time
KS&R
Chris Reimann
VP and Principal
Helping Lieberman stay on the right track
Lieberman Research Worldwide
Scott Luck
Consumer Research Expert
Bringing M/A/R/C the best of both worlds
M/A/R/C Research
Randall Wahl
President
How our software helped marketing research and strategy consulting firm Netpop forge a better approach
Netpop
Cate Riegner
Co-Founder and Vice President
Giving a tiny CX team the tools to bring in big results
PennyMac
Terry DuVarney
Senior Vice President, Loan Administration
How our software helped Philadelphia Insurance Companies (PHLY) set themselves apart from the competition
Philadelphia Insurance Companies
Seth Hall
Senior Vice President of Customer Service
How Ray White boosted CX engagement
Ray White
Jason Alford
National Technology Manager
How our software helped Norway’s Regional Center for Child and Adolescent Mental Health (RBUP) be there for struggling youth
RBUP
Ole-Martin Vangen
Developer and Senior Consultant in Research Support
Tapping into text analytics for stand-out customer experience
RS Components
Greg Christopher
Performance Insight Manager
How our software helped Siemens Corporation bring a global approach to hearing their customers’ voices
Siemens Corporation
Jay Martin
Strategic Business Planner
Slover Linett - Customer Case Study
Slover Linett
Jen Benoit-Bryan
Vice President and Co-Director of Research
Keeping Wembley Stadium ahead of the game
The FA
Phil Roughsedge
Insight Manager
Understanding today’s families – and how to market to them
The Family Room
George Carey
Founder and CEO
Building an information super-highway for Transport Focus
Transport Focus
Robert Pain
Senior Insight Advisor
Rescuing a leading research firm from spreadsheet hell
Trifecta Research
Angel Roberts
VP of Finance and Administration
Helping Unruly become masters of video engagement
Unruly
Claire Robert
Product Manager
Turning customer voices into tangible change
Virgin Money
Michael Harris
Head of Customer Research
How eir Large Business made focussing on customers its priority, in a successful partnership with W5 and our software
W5
Liz Hickey
W5
Plugging the holes with B2B International in Wolseley’s customer journey
Wolseley UK
Gary Hitchens
Customer Service Director
Cruising Wyndham Destinations Asia Pacific’s customers to cloud nine
Wyndham Destinations
Bayley Clark
Senior Director, Customer Deliver
Yonder Data Solutions’ clients were clamoring for new, better ways to see and play with their data. Only one platform was up to the task
Yonder Data Solutions
Patrick Diamond
Managing Director
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