Forsta B2B Case Studies & Customer Successes

Forsta says that, Behind every customer data point is a person. Behind every business decision is a person. And because every person is unique the first customer they figure out is you. Forsta is the new frontier of customer experience and research technology — a technology company with a difference. The difference is that they collaborate. They listen, they design the solution together. They adapt their market leading experience and research technology to their clients' needs, not the other way around. They exist to inform and inspire the decision makers.

The AA (Automobile Association) achieves a modernised CX program and richer NPS insights with Forsta

AA

Darran Taylor

Head of Customer Experience

How Forsta is helping research company AcuPOLL keep challenging the status quo

AcuPOLL

Jeff Goldstein

President

AIG achieves cost savings, improved business processes and new growth opportunities with Forsta's enterprise feedback management solution

AIG

Candy Michael

VP of Customer Feedback

Amadeus achieves exceptional customer experience and 76.4 NPS with Forsta Plus (Forsta)

Amadeus

Erin Jacobsen

VP, Customer Support

How our software helped market research firm B2B International bring data from a range of sources together in one project base

B2B International

Matthew Powell

Director

When security and aerospace company BAE Systems wanted to better understand their new starters’ experiences, we were on hand to help

BAE Systems

Mike Kessler

Chief Learning Officer

Bernstein Research Group achieves seamless, secure remote observation of in‑person focus groups with Forsta Vision (Forsta)

Bernstein Research Group

Betsy Bernstein

Founder

Giving Best Buy the instant insights to keep customers safe during the pandemic

Best Buy

Jaclyn von Oven

Director of Customer Experience Measurement and Insights

How our software helped market research and consulting company Blauw Research meet its own expectations and get their clientele to the next level

Blauw Research

Martin Van De Broek

Research Consultant

BMG Research achieves 24-hour reporting turnaround and 3x productivity with Forsta Visualizations (Forsta)

BMG Research

Simon Wood

Head of Research

Bright Marketing Research achieves 20% shorter surveys, 30% fewer drop-outs and 50% reduced scripting hours with Forsta Surveys

Bright Marketing Research

Andrian Georgiev

VP Business Operations

How our software helped healthcare insurance specialist Bupa Global meet its ambitions and the needs of its customers worldwide

Bupa Global

James Elliott

Head of Operational Support

Finding the feedback process to make great service even better

Carlson Wagonlit Travel

King Wah Leong

Sr. Director, Quality & Customer Experience, Traveler & Transaction Services

Claire’s achieves 1M+ online piercing appointments and increased revenue with Forsta (Rio SEO)

Claire’s

Cognita achieves 30% parent satisfaction boost and real-time CX insights with Forsta

Cognita

Stephan Hogenbirk

Global Head of Strategic Insights

Audience and advertising measurement firm Comscore needed our help to save time – without sacrificing on data quality

ComScore

CSBA - Customer Case Study

CSBA

Paul van Veenendaal

Managing Director

Market research firm Culturati needed to keep their mobile-using survey participants engaged – in English and Spanish

Culturati

Patrick Elms

V.P. of Research and Analytics

DHL Global Freight Forwarding achieves a unified Voice of Customer and real-time actionable insights with Forsta Visualizations

DHL

Jeremy Strang

Global Senior Manager Customer Intelligence

eBay achieves deeper human-centered customer insights and increased conversions with Forsta's Surveys & InterVu

eBay

Sam Harami

Director of Global Customer Loyalty

How our software helped market research firm Engine maximize business value and customer experience for its Fortune 100 client

Engine

Christian Super

Vice President, Technology Solutions

Fifth Dimension achieves qualitative depth at quantitative scale with Forsta

Fifth-Dimension

Lyndall Spooner

Chief Executive Officer

Sports apparel titan defines gold standard for global brand tracking

Global Sports Apparel Giant

GlobeScan achieves 40% faster report production with Forsta Visualizations

GlobeScan

Terri Newman

Director, Graphics and Technical Training

How Forsta helped Greenbook to execute complex survey of market research professionals

GreenBook

Nelson Whipple

GRIT Research Director

Putting Heathrow on a flight path to discovery

Heathrow

George Efkolides

Head of Passenger Experience Airport Insights

How our software helped marketing research and business consulting firm Irwin Broh Research (IBR) outrace the recession and the competition

Irwin Broh Research

Robert J. Rowe

Executive Vice President

Helping Kantar Media cut through the noise

Kantar Media

Jayne Krahn

VP Product Research Operations

KS&R achieves faster, more engaging custom research and saves up to 4 days per project with Forsta

KS&R

Chris Reimann

VP and Principal

Helping Lieberman stay on the right track

Lieberman Research Worldwide

Scott Luck

Consumer Research Expert

Bringing M/A/R/C the best of both worlds

M/A/R/C Research

Randall Wahl

President

How our software helped marketing research and strategy consulting firm Netpop forge a better approach

Netpop

Cate Riegner

Co-Founder and Vice President

How Nuuday transformed CX using Forsta’s unified insights platform

Nuuday

Anders Wrang

Head of CX Analytics

PennyMac achieves deeper customer insights and closed-loop CX with Forsta

PennyMac

Terry DuVarney

Senior Vice President, Loan Administration

How our software helped Philadelphia Insurance Companies (PHLY) set themselves apart from the competition

Philadelphia Insurance Companies

Seth Hall

Senior Vice President of Customer Service

How Ray White boosted CX engagement

Ray White

Jason Alford

National Technology Manager

How our software helped Norway’s Regional Center for Child and Adolescent Mental Health (RBUP) be there for struggling youth

RBUP

Ole-Martin Vangen

Developer and Senior Consultant in Research Support

Tapping into text analytics for stand-out customer experience

RS Components

Greg Christopher

Performance Insight Manager

Evolving RS Group’s VoC program with Forsta

RS Components

Lisa Tarry-Sellers

Head of Group VoC Programs

How our software helped Siemens Corporation bring a global approach to hearing their customers’ voices

Siemens Corporation

Jay Martin

Strategic Business Planner

Slover Linett - Customer Case Study

Slover Linett

Jen Benoit-Bryan

Vice President and Co-Director of Research

The FA achieves faster, richer fan insights with Forsta

The FA

Phil Roughsedge

Insight Manager

Understanding today’s families – and how to market to them

The Family Room

George Carey

Founder and CEO

Transport Focus achieves a unified public-facing transport data hub and faster insights with Forsta Visualizations

Transport Focus

Robert Pain

Senior Insight Advisor

Trifecta Research eliminates spreadsheet overload and streamlines client reporting with Forsta Visualizations

Trifecta Research

Angel Roberts

VP of Finance and Administration

Helping Unruly become masters of video engagement

Unruly

Claire Robert

Product Manager

Turning customer voices into tangible change

Virgin Money

Michael Harris

Head of Customer Research

How eir Large Business made focussing on customers its priority, in a successful partnership with W5 and our software

W5

Liz Hickey

W5

Plugging the holes with B2B International in Wolseley’s customer journey

Wolseley UK

Gary Hitchens

Customer Service Director

Cruising Wyndham Destinations Asia Pacific’s customers to cloud nine

Wyndham Destinations

Bayley Clark

Senior Director, Customer Deliver

Yonder Data Solutions’ clients were clamoring for new, better ways to see and play with their data. Only one platform was up to the task

Yonder Data Solutions

Patrick Diamond

Managing Director

No matching case studies

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