Case Study: Cognita achieves 30% parent satisfaction boost and real-time CX insights with Forsta

How Forsta helps global education group Cognita learn from the voices that matter to its multiple schools

Cognita, a global private education group with more than 100 schools across 16 countries and over 80,000 students and 15,000 employees, needed a way to capture and act on ongoing stakeholder feedback from parents, students and staff. To get school leaders to engage and embed insights into everyday operations, Cognita partnered with Forsta, deploying the Forsta HX platform and survey programs (Voice of the Parent, Voice of the Student, Voice of the Employee) to collect consistent, actionable CX data at scale.

Using Forsta’s platform, Cognita implemented real-time surveys, automated reporting (including instant 80–90 slide PowerPoint outputs), and a retention risk analysis tool built on Forsta HX to track parental advocacy and enrollment risk. The program delivered measurable impact: a 30% improvement in parent satisfaction over two years, 90%+ employee coverage, routine feedback from students aged 7+, and higher parent engagement—enabling faster, data-driven actions across schools powered by Forsta.

Cognita

Stephan Hogenbirk

Global Head of Strategic Insights