Case Study: CSBA boosts client satisfaction with Forsta

CSBA - Customer Case Study

CSBA, a market research business, wanted to spend less time writing reports and more time talking with clients. To support its benchmarking programs and reduce the heavy reporting workload, it turned to Forsta for dashboarding and reporting tools, including deck creation, infographic dashboards, CX and EX management, and PowerPoint batch reporting.

Forsta provided flexible reporting software with strong market research functionality, helping CSBA get the right data to the right people faster. As a result, CSBA was able to run three major benchmarking programs and improve satisfaction scores by 9% in 12 months, from 6.7 to 7.3 in one energy-sector program involving eight major organizations and 30 pension funds.

CSBA

Paul van Veenendaal

Managing Director