Swiggy automates 70% of support tickets and slashes resolution time to 30–40 seconds with PubNub
Swiggy
Rahul Bennapalan
Software Development Engineer
B2B Case Studies Featuring Swiggy as the Customer
Explore case studies featuring Swiggy as the customer — learn how vendors and partners helped Swiggy solve real business challenges.
Case Studies
Showing 21 Success Stories about Software and Services used by Swiggy
Swiggy’s Secret Ingredient Real-Time Insights Powered by Confluent
Swiggy
Akash Agarwal
Data Architect
Swiggy minimizes promo abuse and strengthens fraud detection with SHIELD’s device-first risk intelligence
Swiggy
Dolly Sureka
Vice President and Head - Assurance and Business Advisory
ImageKit The Secret Ingredient in Swiggy’s Expansion Journey
Swiggy
Farhan Rasheed
Engineering Manager
Swiggy improves customer engagement 2.3X with conversational marketing
Swiggy
Parth Shah
General Manager
How India’s top unicorn is leveraging Dashworks for distributed work
Swiggy
Ramasubramanian (Ram) Kumaresan
AVP of HR
Persistent helps Swiggy improve customer experience with faster food deliveries
Swiggy
Aman Jain
Senior Product Manager
Swiggy acquires more users at 43% lower costs
Swiggy
Awant Bhagat
General Manager, Digital Marketing
Swiggy grows its new purchaser base for food deliveries
Swiggy serves up sizzling orders, digital convenience masterclass with New Relic
Swiggy
Tushar Tayal
Senior Engineering Manager
Swiggy achieves 11K+ new orders each month and a 49% year‑over‑year lift in first orders with Snapchat
Swiggy
Sudeep Bansal
AVP Digital and Retention Marketing
MediaAgility, With Google Maps APIs, Helps Swiggy Improve Customer Experience with Faster Food Deliveries
Swiggy
Aman Jain
Senior Product Manager
India’s leading food ordering and delivery platform, Swiggy, uses Power BI for a low-cost powerful data solution
Swiggy
David Zakkam
VP Analytics
Swiggy achieves more reliable rain-time deliveries and improved customer ETAs with Tomorrow.io
Swiggy
Ashish Chatterjee
VP – Product Operations
Swiggy - Customer Case Study
Swiggy achieves 5X increase in rewarding, 3X redemption and 97% adoption with Xoxoday Compass
Swiggy
Sachin Kotangale
Vice President Operations
Swiggy achieves 95% of calls answered within 20 seconds and 80% improvement in agent utilization with Ameyo
Swiggy
Arun Cyril
AVP - Contact Center Operations
Swiggy’s Email Marketing Campaign Sets a New Record with 7% CTR on a User base of Millions
Swiggy
Sudeep Bansal
AVP Digital and Retention Marketing
Swiggy achieves streamlined operations and secure communications with Exotel
Swiggy
Rajkishan
Operations & Strategy
Swiggy achieves 40-minute hyper-local deliveries and rapid growth with Google Cloud Platform
Swiggy
Aman Jain
Senior Product Manager
Swiggy achieves 2.6x more app installs and 17% lower cost per install with InMobi
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