Case Study: Swiggy improves media load time and reliability with New Relic

Swiggy serves up sizzling orders, digital convenience masterclass with New Relic

Swiggy, India’s largest online food ordering and delivery platform, needed better observability to manage rapid growth, rising platform complexity, and uptime and reliability challenges across mobile and web experiences. As its user base expanded to more than 30 million users in 500 cities, Swiggy turned to New Relic to monitor performance, troubleshoot issues, and understand customer experience across devices and networks.

With New Relic, Swiggy implemented custom events, user-level metrics, and proactive alerts to pinpoint issues faster and improve scaling during traffic spikes. The results included a 70% bandwidth reduction and a 30% improvement in media load time, with some issues resolved in as little as two hours; New Relic also helped boost productivity by 10% and support reliable service during peak demand periods.

Swiggy

Tushar Tayal

Senior Engineering Manager