ScreenSteps B2B Case Studies & Customer Successes

ScreenSteps is a knowledge ops solution that helps companies overcome training and performance challenges by solving their root problem — an inability to transfer knowledge efficiently to their employees. ScreenSteps also provides coaching and consulting services to help companies successfully implement the Find & Follow Framework, build Knowledge Operations Teams, and improve their knowledge operations, knowledge transfer, and employee training.

Featured Companies

ScreenSteps B2B Case Studies & Customer Successes

Case Studies

Adaptive Insights improves training and implementation readiness with ScreenSteps

Advanced Technology Services reduces support tickets and boosts knowledge base usage with ScreenSteps

B2B Technical Call Center achieves 87% faster agent training with ScreenSteps

Baxter Healthcare achieves 90%+ service levels in 120 days with ScreenSteps

BYU-Idaho creates 4x more documentation in 1/4 of the time with ScreenSteps

Cloudbeds achieves 95% customer satisfaction with ScreenSteps digital guides

connectFirst achieves a single source of truth for employee knowledge with ScreenSteps

Cushman & Wakefield Streamlines Knowledge Sharing with ScreenSteps

Contact Center Saves 85% of Its Training Budget While Switching to Remote Learning

Fortune-500 Company Saves Millions with Call Flows

ICEFLO trains 400–500 users at a time with ScreenSteps

Large Call Center achieves 75% faster agent time-to-proficiency with ScreenSteps

a multimillion-dollar manufacturing company achieves 99% Salesforce adoption with ScreenSteps

Peninsula Jewish Community Center achieves a successful Salesforce rollout with ScreenSteps

Royal Australian College of General Practitioners (RACGP) - Customer Case Study

Washington SBCTC improves searchability and streamlines training with ScreenSteps

Featured Companies

Velostics

Evernym

P0 Security