Case Study: Cushman & Wakefield Streamlines Knowledge Sharing with ScreenSteps

Cushman & Wakefield's knowledge management solution has over 20,000 views

Cushman & Wakefield, a global real estate services firm, faced a significant challenge with its training materials being scattered across multiple, hard-to-navigate SharePoint sites. Employees struggled to find the correct information efficiently, leading to frustration and wasted time. The search functionality was ineffective, and the content lacked a consistent format, prompting the need for a centralized knowledge management solution from a vendor like ScreenSteps.

ScreenSteps provided a centralized knowledge ops platform to consolidate all content into a single, organized hub. The solution featured rapid authoring tools that made it easier for subject matter experts to contribute, slashing content creation time in half. The results included a vastly improved employee experience with a powerful search function and intuitive navigation. The knowledge base received over 20,000 views, demonstrating its effectiveness in helping employees find answers quickly and become more self-sufficient.

Cushman & Wakefield

Derek Cisler

Training Manager