Case Study: ICEFLO trains 400–500 users at a time with ScreenSteps

ICEFLO's Utilization of Content Creation Software Allows for the Training of 400 - 500 Users at a Time

ICEFLO, a SaaS company providing a collaboration platform for managing complex technology change events, faced the challenge of training large volumes of users—up to 400 or 500 at a time—on their software quickly and effectively. They needed a solution to expedite the creation of training materials for three distinct course modules and to provide a resource their customers could use for future training. To address this, they turned to the content creation software from ScreenSteps.

ScreenSteps provided the solution with its desktop editor, which features built-in screen capture, image annotations, and tools for creating structured articles. This allowed ICEFLO's team to rapidly develop a comprehensive knowledge base. The results were significant; they created 2,500 training articles, and their knowledge base was viewed 10,000 times in just ten months. ScreenSteps enabled ICEFLO to efficiently format and organize content, successfully scaling their training efforts for enterprise clients.

ICEFLO

Jackie Smith

Director of Success