Case Study: Washington SBCTC improves searchability and streamlines training with ScreenSteps

Washington SBCTC Manages Over 7,000 Articles That Support Faculty At 34 Colleges

The Washington State Board of Community and Technical Colleges (SBCTC) faced significant challenges when rolling out new software across its 34 colleges. The organization was relying on inefficient Word documents stored on a hard-to-use SharePoint site, which were time-consuming to update and offered no search functionality for faculty and staff. This lack of accessible knowledge caused major delays and made training for the new system overwhelming.

By implementing ScreenSteps, the SBCTC consolidated all of its documentation into a single, searchable knowledge base. ScreenSteps eliminated the previous inefficiencies, allowing instructional designers to update content easily and, most importantly, enabling end-users to find answers instantly. This drastically reduced delays and improved the training process, with live sessions now incorporating ScreenSteps guides for demonstrations and exercises.

Washington SBCTC

Gretchen

Instructional Designer