Case Study: a multimillion-dollar manufacturing company achieves 99% Salesforce adoption with ScreenSteps

This Multimillion-Dollar Manufacturing Company Achieved 99% CRM Adoption Before Launch

A leading multimillion-dollar manufacturing company faced significant challenges after two failed CRM implementations, resulting in inconsistent sales processes and operational inefficiencies. To achieve a successful Salesforce rollout and ensure adoption, they turned to ScreenSteps for its knowledge ops platform and Find & Follow training methodology.

ScreenSteps provided a solution where interactive checklists and decision trees were built within their knowledge ops platform to guide sales reps. This was paired with Find & Follow training that used real-life practice scenarios. The results were a 99% adoption rate before launch, a full day cut from training time, the elimination of post-launch support needs, and immediate full productivity.