Gupshup B2B Case Studies & Customer Successes

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Gupshup enables better customer engagement through conversational messaging. Gupshup is the leading conversational messaging platform, powering over 5 billion messages per month. Across verticals, thousands of large and small businesses in emerging markets use Gupshup to build conversational experiences across marketing, sales and support. Gupshup’s carrier-grade platform provides a single messaging API for 30+ channels, a rich conversational experience-building tool kit for any use case and a network of emerging market partnerships across messaging channels, device manufacturers, ISVs and operators. With Gupshup, businesses have made conversations an integral part of their customer engagement success.

Case Studies

Showing 37 Gupshup Customer Success Stories

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AECC Global boosts lead engagement with Gupshup

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AkzoNobel delivers AI-powered customer loyalty and support with Gupshup

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Arha Media achieves 10% higher repeat subscriptions with Gupshup Conversation Cloud

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Axis Bank achieves 40X user growth with Gupshup’s AI chatbot

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CARS24 cuts agent costs by 60% with Gupshup Gen AI

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Citibank achieves seamless customer communication with Gupshup Smart Messaging API

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Danone Nutricia achieves 24/7 AI-powered customer engagement with Gupshup

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Doubtnut achieves 260% higher learner engagement with Gupshup

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HDFC Bank achieves better reach and personalized engagement with Gupshup Smart Messaging Platform

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Arya by HDFC Securities, AI-powered investment concierge

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Hindustan Unilever achieves lead generation and demand forecasting with Gupshup Voice Solution

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Housing boosts conversions and simplifies property listings with Gupshup on WhatsApp

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an Indian commerce solutions company reduces customer support turnaround time with Gupshup Conversational Messaging

IndusInd Bank achieves award-winning conversational banking with Gupshup and Alexa

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Khan Academy improves learner support and onboarding with Gupshup

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Kotak Mahindra Bank handles 3.5M monthly queries with 93% AI accuracy using Gupshup

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Leading Cooperative Bank boosts WhatsApp engagement and onboarding with Gupshup

Leading Fintech Company boosts message delivery and customer engagement with Gupshup

Leading Food Delivery Company improves delivery executive onboarding with Gupshup

Leading Global Wellness Brand automates 70% of customer queries with Gupshup

Leading Indian Information Systems Company Automates ~40 Lakh Daily Records with Gupshup

Leading NBFC reduces loan processing time from 2 days to 3 minutes with Gupshup

MP Election Commission boosts voter participation with Gupshup WhatsApp chatbot

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MPMKVVCL improves customer service and bill distribution with Gupshup on WhatsApp

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MTV Beats boosts viewer engagement with Gupshup

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Myntra drives timely promotional reach and quality lead acquisition with Gupshup SMS API

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NoBroker achieves 20X ROI and faster property listings with Gupshup’s WhatsApp Business Solution

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Ola streamlines driver-customer conversations with Gupshup

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OYO achieves global customer engagement at scale with Gupshup

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Rajasthan Royals achieves 4X merchandise sales with Gupshup WhatsApp Conversational Commerce

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Reserva achieves 7X marketing ROI with Gupshup Conversation Cloud

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Standard Chartered achieves 24/7 multilingual corporate banking support with Gupshup's AI-powered Straight2Bank assistant

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Swiggy achieves 2.3X higher customer engagement with Gupshup Conversational Marketing

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Swiss luxury fashion brand achieves higher conversions with Gupshup

Tata CLiQ achieves 10X ROI with Gupshup

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Tonik Bank achieves 4.3X customer care productivity with Gupshup AI

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Wow! Momo boosts direct orders and cuts commission costs with Gupshup WhatsApp commerce

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