Case Study: Swiggy minimizes promo abuse and strengthens fraud detection with SHIELD’s device-first risk intelligence

Swiggy Leverages SHIELD’s Device-First Risk Intelligence to Enhance Its Fraud Prevention and Detection Capabilities

Swiggy, India’s leading on-demand convenience platform, faced widespread promo abuse and delivery-partner manipulation driven by app cloners, tampered apps and GPS spoofers that created fake accounts and gamed incentives. To tackle this, Swiggy partnered with SHIELD and adopted SHIELD’s device‑first risk intelligence (including the SHIELD Device ID) to surface the physical devices behind coordinated abuse and strengthen its Trust & Safety controls.

SHIELD’s solution delivered real‑time, actionable risk signals and precise device attribution—exposing cases such as a single device linked to dozens of accounts—and helped Swiggy detect app cloners, tampered apps and spoofed locations. As a result, SHIELD enabled Swiggy to minimize promo abuse, improve detectability of delivery partner incentive abuse, refocus resources on genuine users, and strengthen platform trust while supporting continued growth.

Swiggy

Dolly Sureka

Vice President and Head - Assurance and Business Advisory