Case Study: Swiggy achieves real-time delivery insights and streamlined data governance with Confluent

Swiggy’s Secret Ingredient Real-Time Insights Powered by Confluent

Swiggy, India’s on-demand delivery platform, needed a more efficient way to handle real-time data as it scaled across 680 cities and managed billions of orders. Its open-source Apache Kafka setup required significant maintenance and infrastructure management, pulling the team away from higher-value work like governance, metrics, and customer experience.

Confluent provided Swiggy with a fully managed data streaming platform, including Apache Flink® and built-in connectors, to power real-time predictions, recommendations, analytics, and delivery insights. With Confluent, Swiggy reduced operational overhead, improved resilience and governance, and could scale more easily during peak demand; the platform also helps support seamless service and real-time information for customers, restaurants, and delivery partners.

Swiggy

Akash Agarwal

Data Architect