Rapidly delivering a new service for a high street icon
Marks & Spencer
Steve Rowe
Chief Executive Officer
B2B Case Studies Featuring Marks & Spencer as the Customer
Explore case studies featuring Marks & Spencer as the customer — learn how vendors and partners helped Marks & Spencer solve real business challenges.
Case Studies
Showing 40 Success Stories about Software and Services used by Marks & Spencer
Marks & Spencer achieves smarter, more agile working with Avanade’s Skype for Business and Cloud PBX
Marks & Spencer
Steven Collier
Lead Technical Architect
Marks & Spencer achieves uplift in consideration, favourability and ad recall with Twitter
Rapidly Delivering a New Service for a High Street Icon
Marks & Spencer
Steve Rowe
Chief Executive Officer
Marks & Spencer achieves a 360-degree customer view and improved attribution with Cloudera
Marks & Spencer
Jagpal Jheeta
Head of Business Information and Customer Insight
Marks & Spencer achieves customs compliance and streamlined declarations with Descartes Import Customs Cloud Solution
Marks & Spencer
Mark Corby
Senior Global Customs Manager
Marks & Spencer achieves unified, mobile collaboration and Smarter Working with Microsoft SharePoint
Marks & Spencer
Carl Dawson
IT Director
Marks & Spencer - Customer Case Study
Marks & Spencer - Customer Case Study
Marks & Spencer
Chris McGrath
IT Programme Manager
Marks & Spencer - Customer Case Study
Marks & Spencer
Neil McClumpha
Partner
Marks & Spencer Engages Ixia to Optimize Upgrade of Customer Contact Centres
Marks & Spencer
Ian Mahoney
Programme Director, M&S
Marks & Spencer achieves deeper customer insight and smarter store planning with Precisely MapInfo Pro
Marks & Spencer
Michael Whitelegge
Senior Insight Manager, Information Systems, Customer Insight Team
Marks & Spencer achieves faster, democratized insights with Microsoft Power BI
Marks & Spencer
James Ferguson
Product Manager
Marks and Spencer is boosting sustainability and inclusivity initiatives with Surface Go 2 and Surface Hub 2S
Marks & Spencer embraces the future of retail with Microsoft Teams for frontline workers
Marks & Spencer
Aaronpal Dhanda
Head of Data Technology
Marks & Spencer - Customer Case Study
Marks & Spencer - Customer Case Study
Marks & Spencer achieves daily inventory accuracy and item tracking with Keonn Technologies' Robin RFID robot
Marks & Spencer achieves HR efficiency and cost savings with SD Worx
Marks & Spencer grows revenue and improves customer experience with Rithum
Marks & Spencer
Henry Swift
Head of Online Commercial
Marks & Spencer achieves self-service analytics and 5x reduction in IT support with TIBCO Software (Spotfire)
Marks & Spencer
Keith Goldthorpe
Lead, Information Architecture
Marks & Spencer achieves 1.5M+ registrations and web-scale authentication in one week with Auth0
Marks & Spencer achieves faster, lower-cost infrastructure migration with Cloud Pro
Marks & Spencer
Alex Ling
Storage Governance Manager
Marks & Spencer achieves smarter, more collaborative working with Cloud Pro and Microsoft Office 365
Marks & Spencer
Carl Dawson
IT Director
Marks & Spencer achieves higher agent engagement and real-time performance insights with Medallia Agent Connect
Marks & Spencer
Chris Spencer
Head of Support
Marks & Spencer achieves faster time-to-market and a single source of product data with Stibo Systems Product MDM
Marks & Spencer
Alison Taylor
Business Analyst
Marks & Spencer achieves 50% higher average order value and 100% revenue lift with Zmags Creator
Marks & Spencer
Matthias Geist
Product Owner International
Marks & Spencer maximizes profits and customer experience with Quantum Retail
Marks & Spencer - Customer Case Study
Marks & Spencer - Customer Case Study
Marks & Spencer achieves 5.4% uplift in new visitor conversions and drives 21% of registrations during site migration with Yieldify
Marks & Spencer achieves seamless omnichannel customer experience and sales growth with Genesys
Marks & Spencer
Ian Mahoney
Programme Director, M&S
Marks & Spencer - Customer Case Study
Marks & Spencer achieves 35% faster overnight batch processing and 2-hour earlier supplier orders with Hitachi Vantara
Marks & Spencer
Mark Dickinson
Head of Technology Operations
Marks & Spencer - Customer Case Study
Marks & Spencer streamlines digital asset management with OpenText Media Management
Marks & Spencer
Beth Cross
Product Owner
Marks & Spencer achieves major lifts in ad recall, message association and favourability with Facebook
Marks & Spencer
Ira Dubinsky
Head of Christmas
Marks & Spencer - Customer Case Study
Marks & Spencer builds excellent employee engagement with Expert Training Systems
Marks & Spencer
Fliss Morehen
Head of Employee Engagement
Marks & Spencer engages 70,000+ employees with Benefex reward and benefits strategy
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