Medallia Agent Connect B2B Case Studies & Customer Successes

Medallia Agent Connect is a part of StellaService. Medallia Agent Connect is a people success platform built specifically for customer service teams. With Stella Connect, brands can measure and boost the performance of contact center agents through specific customer feedback after every interaction. This leads to real-time collaboration and microcoaching that enhances workflow management, creates efficiencies, and ultimately results in a happier workforce and increased Net Promoter Score. Brands using Medallia Agent Connect include Jet.com, Williams-Sonoma, ESPN, Earnin and hundreds more across industries.

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Medallia Agent Connect B2B Case Studies & Customer Successes

Case Studies

Betterment achieves a 300% increase in customer feedback and streamlined agent workflows with Medallia Agent Connect

Birchbox achieves higher customer satisfaction and reduced churn with Medallia Agent Connect

Brooklinen achieves improved agent performance and higher customer satisfaction with Medallia Agent Connect

CARiD boosts agent engagement and performance visibility with Medallia Agent Connect

Club W doubles customer feedback volume with Medallia Agent Connect

Earnin boosts customer experience and agent engagement with Medallia Agent Connect

ECE Call Centers achieves improved agent performance and client transparency with Medallia Agent Connect

ESPN builds a world-class customer service team and boosts fan satisfaction with Medallia Agent Connect

ezCater achieves low agent attrition and high agent engagement with Medallia Agent Connect

Harry's achieves improved agent performance and higher customer satisfaction with Medallia Agent Connect

Jet.com achieves higher customer engagement and service ratings with Medallia Agent Connect

Kijiji achieves streamlined contact center QA and faster agent improvement with Medallia Agent Connect

Lane Bryant achieves a contact-center sales transformation (OCT up from 3% to 36%) with Medallia Agent Connect

Marks & Spencer achieves higher agent engagement and real-time performance insights with Medallia Agent Connect

MeUndies saves headcount costs and improves service delivery with Medallia Agent Connect

RevZilla achieves 15% improvement in first-contact resolution and $200K annual labor savings with Medallia Agent Connect

Shoptiques.com achieves increased sales and customer engagement with Medallia Agent Connect

Sky Business boosts agent engagement and customer satisfaction with Medallia Agent Connect

Swanson Health Products achieves 25% reduction in agent attrition with Medallia Agent Connect

Swanson Health Products achieves real-time agent visibility and improved engagement across in-house and outsourced contact centers with Medallia Agent Connect

TechStyle Fashion Group achieves real-time visibility and boosts outsourced CX performance with Medallia Agent Connect

UncommonGoods achieves improved call-center performance and higher team engagement with Medallia Agent Connect

UncommonGoods achieves higher agent engagement and exceptional customer feedback rates with Medallia Agent Connect

Williams-Sonoma achieves cost savings, 50%+ NPS improvement and faster service recovery with Medallia Agent Connect

Williams-Sonoma reduces repeat email contacts by more than 50% with Medallia Agent Connect

Yext achieves an 8-point CSAT improvement with Medallia Agent Connect

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