Medallia Agent Connect B2B Case Studies & Customer Successes

Medallia Agent Connect is a part of StellaService. Medallia Agent Connect is a people success platform built specifically for customer service teams. With Stella Connect, brands can measure and boost the performance of contact center agents through specific customer feedback after every interaction. This leads to real-time collaboration and microcoaching that enhances workflow management, creates efficiencies, and ultimately results in a happier workforce and increased Net Promoter Score. Brands using Medallia Agent Connect include Jet.com, Williams-Sonoma, ESPN, Earnin and hundreds more across industries.

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Medallia Agent Connect B2B Case Studies & Customer Successes

Case Studies

Betterment Leverages Stella Connect’s Desk.com Integration to Increase Scale and Optimize Workflow

Birchbox Drives Customer Satisfaction With Stella Connect Service Recovery

Brooklinen - Customer Case Study

CARiD Creates a More Engaged Workforce with Stella Connect

Club W Doubles Volume of Customer Feedback by Using Stella Connect’s Zendesk Integration

Earnin & Stella Connect Improving Customer Experience; Driving Agent Engagement

ECE and Stella Connect: How a Leading BPO Leverages Stella Connect

How ESPN Built a World-Class Customer Service Team From Scratch

Three Items Fast-Growing ezCater Focuses on to Minimize Agent Attrition in the Contact Center

How the Harry’s Customer Service Team Puts Its Best Face Forward

Jet.com Takes Off With Stella Connect

How Kijiji Uses Stella Connect to Streamline and Supercharge Its Contact Center QA Program

How Lane Bryant Built a Sales Machine

M&S Drives Team Engagement With Stella Connect

MeUndies Saves Headcount Costs and Improves Service Delivery With Stella Connect

How RevZilla Uses Real-Time Customer Feedback to Improve Front-Line Team Performance

Shoptiques.com Drives Sales and Customer Engagement with Stella Connect

How Sky Business Drives Customer Service Innovation

How Swanson Reduced Agent Attrition by 25% in a Single Year

Swanson Health Products Uses Stella Connect to Monitor and Motivate Outsourced Contact Center Team

How TechStyle Supercharges the Performance of its Outsourced CX Teams by Utilizing Real-Time Visibility with Stella Connect

How UncommonGoods Uses Stella Connect To Measure and Improve Call Center Service Performance

UncommonGoods Uses Stella Connect to Drive Employee Engagement and Motivation

How Williams-Sonoma Drives Cost Savings and Powers Service Recovery Across its Contact Center

Williams-Sonoma/Pottery Barn Reduces Repeat Email Contacts By More Than 50% Using Proprietary StellaService Data

Yext Improves Service Performance and Client Satisfaction with Stella Connect

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