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Visit WebsiteBetterment Leverages Stella Connect’s Desk.com Integration to Increase Scale and Optimize Workflow
Betterment
Tom Corwin
Director of Customer Experience
Medallia Agent Connect
Medallia Agent Connect is a part of StellaService. Medallia Agent Connect is a people success platform built specifically for customer service teams. With Stella Connect, brands can measure and boost the performance of contact center agents through specific customer feedback after every interaction. This leads to real-time collaboration and microcoaching that enhances workflow management, creates efficiencies, and ultimately results in a happier workforce and increased Net Promoter Score. Brands using Medallia Agent Connect include Jet.com, Williams-Sonoma, ESPN, Earnin and hundreds more across industries.
Case Studies
Showing 26 Medallia Agent Connect Customer Success Stories
Birchbox Drives Customer Satisfaction With Stella Connect Service Recovery
Birchbox
Deja Whitehead
Senior Manager, Customer Connections
Brooklinen - Customer Case Study
Brooklinen
Caroline Nolan
Customer Experience Lead
CARiD Creates a More Engaged Workforce with Stella Connect
Carid
Ryan Gronlie
Customer Service Manager
Club W Doubles Volume of Customer Feedback by Using Stella Connect’s Zendesk Integration
Club W
Sawyer Perry
Head of Customer Service Excellence
Earnin & Stella Connect Improving Customer Experience; Driving Agent Engagement
Earnin
Ramon Icasiano
Vice President of Customer Experience
ECE and Stella Connect: How a Leading BPO Leverages Stella Connect
ECE Call Centers
Chris Eisdorfer
President and Co-Founder
How ESPN Built a World-Class Customer Service Team From Scratch
ESPN
Micah Citti
ESPN
Three Items Fast-Growing ezCater Focuses on to Minimize Agent Attrition in the Contact Center
ezCater
Petra Wise
Director of Customer Service
How the Harry’s Customer Service Team Puts Its Best Face Forward
Harry’s
Nick Martin
Customer Experience
Jet.com Takes Off With Stella Connect
Jet.com
Marc Lore
Founder and CEO
How Kijiji Uses Stella Connect to Streamline and Supercharge Its Contact Center QA Program
Kijiji
Graham Jones
Help Desk and Operations Manager
How Lane Bryant Built a Sales Machine
Lane Bryant
Bruce Pullens
Director of Customer Service, Strategy and Customer Insights
M&S Drives Team Engagement With Stella Connect
Marks & Spencer
Chris Spencer
Head of Support
MeUndies Saves Headcount Costs and Improves Service Delivery With Stella Connect
MeUndies
TJ Stein
VP of Customer Experience
How RevZilla Uses Real-Time Customer Feedback to Improve Front-Line Team Performance
RevZilla
Patrick Roscoe
Director of Customer Experience
Shoptiques.com Drives Sales and Customer Engagement with Stella Connect
Shoptiques.com
Olga Vidisheva
Founder and CEO
How Sky Business Drives Customer Service Innovation
Sky Business
Shona Goodlad
Head of Customer Service
How Swanson Reduced Agent Attrition by 25% in a Single Year
Swanson Health Products
Greg German
Customer Service Center Manager
Swanson Health Products Uses Stella Connect to Monitor and Motivate Outsourced Contact Center Team
Swanson Health Products
Rex Dahl
Senior CSC Operations Manager
How TechStyle Supercharges the Performance of its Outsourced CX Teams by Utilizing Real-Time Visibility with Stella Connect
TechStyle Fashion Group
Omar Recendiz
Senior Manager, Global Member Services Training & Communications
How UncommonGoods Uses Stella Connect To Measure and Improve Call Center Service Performance
UncommonGoods
Jennifer Grim
Director or Customer Service
UncommonGoods Uses Stella Connect to Drive Employee Engagement and Motivation
UncommonGoods
Jennifer Grim
Director or Customer Service
How Williams-Sonoma Drives Cost Savings and Powers Service Recovery Across its Contact Center
Williams-Sonoma
Craig Barnes
Senior Vice President, Customer Care
Williams-Sonoma/Pottery Barn Reduces Repeat Email Contacts By More Than 50% Using Proprietary StellaService Data
Williams-Sonoma
Laura Alber
President and CEO
Yext Improves Service Performance and Client Satisfaction with Stella Connect
Yext
Colleen Ruggiero
Director, Client Support
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