Case Study: Shoptiques.com achieves increased sales and customer engagement with Medallia Agent Connect

Shoptiques.com Drives Sales and Customer Engagement with Stella Connect

Shoptiques.com, founded in 2012, is an online marketplace that connects shoppers with thousands of curated boutiques worldwide. Facing a crowded market and a need to scale a high-touch customer experience, Shoptiques prioritized best-in-class service and sought a way to humanize and extend the personal connections customers made with its support team.

Shoptiques implemented Stella Connect’s feedback-driven Personal Connection Marketing (PCM), sending 1:1 follow-up emails from agents after positive interactions to reinforce relationships and promote offers. After three months, PCM drove dramatic email performance improvements — an 80.1% open rate and 24.2% clickthrough rate — while boosting team morale and customer lifetime value, a result Shoptiques’ CEO credits with scaling the “personal touch.”

Shoptiques.com

Olga Vidisheva

Founder and CEO