Case Study: Marks & Spencer achieves HR efficiency and cost savings with SD Worx

Improving efficiency & cost savings via HR self-service & workflow technology

Marks & Spencer, the high street and online retailer, was using an old, inflexible payroll system and manual time-and-attendance processes that created admin burden, payroll errors, limited benefits options, and costly paper-based communication. SD Worx helped modernize its HR, Payroll and Workforce Management with online payslips and self-service, alongside its outsourced payroll solution and HRevolution workflow capabilities.

SD Worx integrated salary sacrifice benefits such as pension contributions and childcare vouchers into the payroll setup, while also introducing self-service for holiday requests, availability and payslip access, plus training for retail employees. The result was significant reductions in HR administration, improved tax efficiency, payroll accuracy of 99.8%, lower costs, better employee engagement, and more effective scheduling that helped increase revenue.

Marks & Spencer