Case Study: Marks & Spencer achieves customs compliance and streamlined declarations with Descartes Import Customs Cloud Solution

How the Descartes Import Customs Cloud Solution is Helping to Ensure Customs Compliance

Marks & Spencer, one of the UK’s leading multi-channel retailers, needed a better way to manage complex import and export customs compliance across its global supply chain. With goods moving from regions such as the Far East, India, and Turkey, the company faced the challenge of standardizing broker declarations, handling changing customs regulations, and maintaining accurate control over duty payments and recordkeeping.

To address this, Marks & Spencer implemented the Descartes Import Customs Cloud/SaaS solution from Descartes to centralize and standardize customs declarations with its brokers. The system gave the company faster access to customs data, near real-time validation, stronger reporting and recordkeeping, and greater control over compliance processes, helping speed goods through customs and support HMRC compliance while improving duty accuracy and operational visibility.

Marks & Spencer

Mark Corby

Senior Global Customs Manager