Xurrent B2B Case Studies & Customer Successes

Xurrent is platform seamlessly connects teams to optimize IT service management through its AI-forward, service-oriented, and multi-tenant SaaS architecture. It automates cross-functional workflows, enabling frictionless service delivery that significantly enhances business outcomes. Xurrent is designed to be Easy, Advanced, and Complete—providing an intuitive user experience, cutting-edge capabilities, and comprehensive features that make it the most advanced ITSM platform available today. With a strong focus on ease of use and deployment, Xurrent empowers organizations to achieve exceptional results with minimal effort.

8x8 achieves transparent global incident communication with Xurrent IMR

8x8

Acun Medya achieves faster, more transparent enterprise service management with Xurrent

Acun Medya

Addiko Bank achieves greater efficiency and agility with Xurrent

Addiko Bank

Daniela Stere

IT Business Analyst & IT Application Manager

APA-IT improves collaboration and service transparency with Xurrent

APA-IT

Thomas Fruhstuck

Head of Strategy and Operation

Axsos achieves AI-powered service desk efficiency with Xurrent

AXSOS

Bajaj Finserv Health cuts incident reporting time and speeds acknowledgments with Xurrent

Bajaj Finserv Health

BookMyShow achieves 90% faster incident response with Xurrent IMR

BookMyShow

Chalo achieves 95% alert noise reduction with Xurrent

Chalo

Cisco cuts MTTR by 37% with Xurrent internal status pages

Cisco

Claraspital achieves greater service efficiency and real-time reporting with Xurrent

Claraspital

Marcel Menz

Head of IT Applications

Daikin achieves clearer, more transparent IT service management with Xurrent

Daikin

Geert Monserez

Department Manager IT Center EMEA

Deichmann achieves unified IT service management across 5,000 storefronts with Xurrent

Deichmann

Oliver Kantner

Project Manager

DOTCOMM reduces help desk costs and keeps stakeholders informed with Xurrent IMR

DOTCOMM

Easi achieves greater efficiency and flexibility with Xurrent

Easi

Johan Jakus

Business Unit Manager & Partner

Electrum reduces MTTR by 60% with Xurrent IMR

Electrum

Endeavor Communications keeps 9,000 members informed with Xurrent IMR

Endeavor Communications

Fiskars achieves 40% cost savings and 3,000 workflow automations with Xurrent

Fiskars

Mike Rossi

Senior IT Manager Service Management

GroundTruth reduces alert noise and cuts on-call costs with Xurrent IMR

GroundTruth

Hans Anders Retail Group achieves more efficient, measurable store service with Xurrent

Hans Anders Retail Group

Sanne Oosterhoff

Group Operations Director

Hasselt University achieves faster, more efficient IT support with Xurrent

Hasselt University

Filip Reyns

PMO and Process ICT Manager

IndiaMart achieves 60% faster incident resolution and zero downtime with Xurrent IMR

Indiamart

Jungle Disk achieves lower support load and stronger customer trust with Xurrent IMR

Jungle Disk

NAFTA improves cross-enterprise service management with Xurrent

NAFTA

Ivan Mazáň

Head of IT

Optinet achieves improved IT service management with Xurrent

Optinet

Alexander Pollard

Senior Project Manager

Ordina achieves seamless service delivery and stronger collaboration with Xurrent

Ordina

Jo Geeraerts

Business Unit Manager BPS

perinova achieves faster customer onboarding and streamlined service management with Xurrent

perinova

Stefan Wagner

CEO and Head of Consulting

Pima Community College cuts MTTR by 49% with Xurrent IMR

Pima Community College

Quickbase achieves zero-code uptime reporting with Xurrent IMR

Quickbase

Raet boosts customer satisfaction with Xurrent

Raet

Frans Van Oudheusden

Customer Service Center Manager

Razorpay achieves 60% lower incident management costs with Xurrent IMR

Razorpay

Revo achieves seamless MSP collaboration and unified service management with Xurrent

Revo

Rossmann boosts service delivery and user satisfaction with Xurrent

Rossmann

Adam Modrzejewski

Head of IT Operations

SCALE IT achieves full visibility into service cost and quality with Xurrent

SCALE IT

Nico Dreef

Chief Executive Officer

Serviceplan Group achieves higher user satisfaction and faster service management with Xurrent

Serviceplan Group

Manuel Miseré

Head of central IT office in Munich

SETCOR achieves zero backlog and 97–99% customer satisfaction with Xurrent

Setcor

Shaadi.com improves MTTA by 80% with Xurrent IMR

Shaadi.com

Slovenské elektrárne achieves 96% IT satisfaction with Xurrent

Slovenské Elektrárne, A.s. (seas)

Sport Vision Group achieves 97% SLA performance with Xurrent

Sport Vision Group

SSP Group achieves global service management and supplier collaboration with Xurrent

SSP Group

Nick Earp

Head of Global IT Operations

TTTech Auto streamlines global service management with Xurrent

TTTech Auto

Ferdinand Schluderman

Group Transformation Manager

Vitality achieves 50% cost savings with Xurrent

Vitality

Dave Kelsall

SIAM Lead

VX achieves scalable, automated ITSM with Xurrent

VX

Jannick de Beer

Process Manager & Application Manager

XAL Lighting achieves 80% self-service adoption with Xurrent

XAL Lighting

Zentis Group improves service management efficiency with Xurrent

Zentis Group

Roman Hautermans

Service Level Manager

ZFV achieves full operational visibility and ~90% user-created tickets with Xurrent

ZFV

Gérard Korda

Head of IT Operations

No matching case studies

Featured Companies

ADP

500 Case Studies

Advanced

131 Case Studies

Affinitiv

11 Case Studies